Dutch-Speaking Customer Service Representative

Cbtalents; Porto; Presencial; EUR 11 000 - 17 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Welcome bonus

Food allowance

On-site in Porto

Multicultural environment

Healthcare industry experience

Resumo da oferta

Concentrix in Porto, Portugal is seeking a Dutch-speaking Customer Service Representative for on-site support in Dutch and English. You will handle inquiries and provide professional assistance in a healthcare and medical devices context, delivering empathetic and accurate service in a dynamic international environment.

The role emphasizes strong communication, active listening, and the ability to manage multiple markets when necessary, with an onboarding that highlights customer care and

Qualificações

• Dutch fluency (written and spoken)
• C1 level English proficiency
• Strong customer service orientation
• Excellent communication and active listening skills
• Ability to support more than one market simultaneously
• Empathy and problem-solving mindset

Responsabilidades

• Provide professional customer support in Dutch and English.
• Assist customers with inquiries and concerns related to products and services.
• Communicate information clearly and concisely.
• Listen actively to understand customer situations and needs.
• Offer appropriate guidance and support throughout interactions.
• Maintain accurate information and organize cases effectively.
• Handle complex situations with professionalism and composure.
• Maintain an empathetic, helpful, and solution-oriented approach.
• Support multiple markets when required.

Descrição da oferta de emprego

Job Overview

Are you fluent in Dutch and English, enjoy helping others, and want to develop your career in a customer-focused role connected to healthcare and medical devices?

We are looking for a Dutch-Speaking Customer Service Representative to join Concentrix in Porto, Portugal. In this on-site position, you will provide professional support to customers in Dutch and English while working in a dynamic international environment.

This role is a great opportunity for someone with strong communication skills, empathy, attention to detail, and the ability to remain calm while solving customer concerns.

What We Offer

• Welcome bonus available for eligible Dutch-speaking candidates, according to the applicable employment conditions.
• Food allowance provided.
• On-site position in Porto, Portugal.
• Opportunity to work in an international and multicultural environment.
• Experience supporting customers in a role connected to healthcare and medical devices.
• Opportunity to strengthen your customer service, communication, and problem-solving skills.
• Professional experience in a role where empathy and active listening are highly valued.
• Opportunity to develop strong organizational and information-management abilities.
• Shared accommodation may be available for eligible candidates relocating from outside Portugal, according to the applicable conditions.

Please note that flight tickets are not provided as part of the relocation arrangements.

Key Responsibilities

As part of the customer support team, you will assist customers in Dutch and English, ensuring that their questions and concerns are handled professionally, accurately, and with empathy.

Your responsibilities will include:

• Provide professional customer support in Dutch and English.
• Assist customers with enquiries and concerns related to the supported products and services.
• Communicate information clearly and in an easy-to-understand manner.
• Listen actively to understand each customer's situation and needs.
• Provide appropriate guidance and support throughout customer interactions.
• Manage and retain important information accurately.
• Organize and prioritize customer cases effectively.
• Approach complex or challenging situations with professionalism and composure.
• Maintain an empathetic, helpful, and solution-oriented approach.
• Support more than one market when required.

Requirements

• Fluent written and spoken Dutch.
• C1 level English proficiency.
• Ability to support more than one market simultaneously.
• Strong customer service orientation and excellent communication skills.