Dutch-speaking Customer Service Specialist (Search Engine)

Ersilia; Lisboa; Presencial; EUR 20 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Private health insurance

Relocation package

Modern Lisbon office

Resumo da oferta

Workster is assisting a leading BPO client to expand their Dutch-speaking Customer Support Team in Lisbon. You will handle inquiries about product features, technical issues, and general questions across channels, delivering high-quality service and resolving issues related to ecommerce, software, hardware, and connectivity.

The role involves responding via phone, email, chat, social media, and messaging, providing pre-sales and technical support while maintaining a consistent brand voice.

Qualificações

• C1 level of Dutch.
• Good English skills (B2).
• Based in Lisbon or willing to relocate.
• Previous CS / BPO experience is an advantage.
• Good PC skills.
• Fast decision-maker, with positive outlook.
• Be available to work flexible hours and days.

Responsabilidades

• Respond to customer requests via phone, email, chat, social media, and messaging channels.
• Provide pre-sales, general inquiries, and technical support.
• Maintain a consistent brand voice in both private and public interactions.
• Escalate issues to higher support tiers as needed.
• Collaborate with technicians to resolve help tickets.
• Manage an individual ticket queue and follow management direction.
• Review and provide feedback on help content.

Conhecimentos

Dutch language

English proficiency

Descrição da oferta de emprego

Workster supports a leading BPO player in the industry in their pursuit to increase their Dutch-speaking Customer Service Team for the world’s largest search engine.

As a Customer Support Specialist for a well-known client, you will handle customer inquiries related to product features, technical issues, and other questions. Deliver high levels of customer service and resolve requests regarding e-commerce, software, hardware, and wireless connectivity issues.

Your Role:

• Respond to customer requests via phone, email, chat, social media, and messaging channels.
• Provide pre-sales, general inquiries, and technical support.
• Maintain a consistent brand voice in both private and public interactions.
• Escalate issues to higher support tiers as needed.
• Collaborate with technicians to resolve help tickets.
• Manage an individual ticket queue and follow management direction.
• Review and provide feedback on help content

Your Qualifications:

• C1 level of Dutch
• Good English skills (B2)
• Based in Lisbon or willing to relocate
• previous CS / BPO experience is an advantage
• good PC skills
• fast decision-maker, with positive outlook
• be available to work flexible hours and days

The Offer:

• Competitive base salary and benefits
• Fantastic relocation package to one of Europe’s most prestigious and “in” cities
• Private health insurance
• Enrich your CV by working for a major worldwide brand
• Multicultural Team
• Modern office in an excellent location in Lisbon