Customer Service Representative (Dutch Market)

Cross Border Talents; Castelo; On-site; EUR 32,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Job summary

Cross Border Talents in Lisbon, Portugal, is seeking a Dutch-speaking customer support professional to help SMB clients grow their self-serve advertising across channels. You will act as a trusted advisor, delivering proactive support via phone, email, and chat.

The role requires native Dutch, strong English (B2), excellent communication, and willingness to work rotating shifts. Contract length is 12 months with potential permanent path; 40 hours per week at the Lisbon office, with health

Qualifications

• Native-level Dutch language skills required.
• Solid English knowledge (B2).
• Strong communication and empathy for customers.
• Good IT skills and adaptability to reporting tools.

Responsibilities

• Provide multi-channel support (phone, email, chat) to SMBs.
• Help grow self-serve advertising base for Dutch SMB clients.
• Deliver pre- and post-sales assistance for self-service products.
• Provide product and tool support to improve customer experience.
• Identify trends and provide product feedback to engineering.

Skills

Dutch language

English proficiency

Customer service

Problem solving

Communication

Tools

Reporting tools

Job description

Job Description

Are you passionate about online advertising and new technologies? Would you like to join one of the leading tech companies? We are looking for an enthusiastic, customer-focused professional to join our team in Lisbon, Portugal, providing support to small and medium-sized businesses (SMBs) across the Dutch market.

In this role, you will act as a trusted advisor to a portfolio of clients, helping them grow their services and maximize the self-serve advertising base across multiple communication channels.

Key Responsibilities

• Multi-Channel Support: Provide support to SMBs via phone, email, and chat.

• Advertising Growth: Support and expand the self-serve advertising base for SMB clients within the online and digital advertising domain.

• Pre- & Post-Sales Support: Deliver comprehensive pre- and post-sales assistance for all self-service products.

• Product & Tool Support: Provide product and tool assistance to continuously improve the customer experience.

• Problem Solving & Insights: Identify trends, solve multi-client challenges, and provide vital product feedback and insights from customers directly to the engineering department.

Requirements & Qualifications

Must-Have

• Language Skills: Native-level proficiency in Dutch, combined with solid English knowledge (at least B2 written, spoken, and read).

• Core Competencies: Strong communication skills, empathy, problem-solving abilities, and a high focus on customer satisfaction.

• Technical Skills: Good IT skills and quick adaptability in the use of reporting tools.

• Flexibility: Availability to work on rotational shifts.

Working Conditions & Schedule

• Contract Type: Uncertain-term employment contract with a foreseeable duration of 12 months (transitioning to a permanent relationship after 2 years).

• Working Hours: 40 hours per week (8 hours per day plus an additional lunch break hour).

• Schedule: Rotational shift pattern, Monday to Sunday from 07:00 to 21:00.

• Workplace: Located at our office building TP Open in Lisbon, Portugal.

• Holidays: 22 days of annual leave per year in accordance with Portuguese law, alongside Portuguese public holidays (with compensation days provided if working on a holiday).

• Perks & Benefits: Health insurance provided from day one of your employment contract.