Dutch-Speaking Customer Service Advisor - Insurance

Besthire; Lisboa; Presencial; EUR 24 000 - 36 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Thorough initial training

Ongoing coaching from team lead

Clear career progression path

Resumo da oferta

Besthire is hiring a Dutch-speaking Customer Support Specialist in Lisbon, Portugal. You will help policyholders with coverage and policy queries by phone, email, and chat in a fast-paced, multilingual environment.

This on-site role includes thorough initial training, ongoing coaching from your team lead, and a clear path for career progression within a large insurer. English is used daily alongside Dutch, and a supportive team awaits you.

Qualificações

• Proficiency in Dutch required.
• Strong communication skills across channels.
• Prior customer service experience preferred but not required.

Responsabilidades

• Answer questions from customers by phone, email, and chat.
• Maintain accurate records of each interaction.
• Escalate complex cases to the appropriate team when needed.

Conhecimentos

Dutch language proficiency

Communication skills

Customer service mindset

Multilingual (English)

Descrição da oferta de emprego

Join an Insurance account in Lisbon, Portugal as a Dutch-speaking Customer Support Specialist.

You'll help policyholders with coverage and policy queries.

Work model: On-Site.

Start date: 03/Sep/26.

One of the world's largest insurance companies.

In this role, you'll answer customer questions by phone, email, and chat, keep accurate records of each interaction, and accelerate more complex cases to the right team when needed.

We're looking for candidates who communicate confidently in Dutch and are comfortable working in English day to day.

Prior customer service experience is a plus but not essential, as full training is provided.

• You can expect thorough initial training, continuous coaching from your team lead, and a clear path for career progression over time.
• Full training and career development support provided.
• This is a great opportunity to build a career in customer experience with a supportive, multilingual team and clear paths for growth.