Dutch-Speaking Customer Service Advisor - Insurance

Cross Border Talents; Lisboa; Presencial; EUR 18 000 - 26 000; Tempo integral

Resumo da oferta

Cross Border Talents in Lisbon, Portugal is hiring a Dutch-speaking Customer Support Specialist to handle policyholder queries about coverage and policies. The role is on-site with full training and clear career progression.

You will answer customers by phone, email, and chat, maintain accurate records, escalate complex cases to the right team, and work in a multilingual, supportive environment with growth opportunities. English fluency is expected for daily work.

Qualificações

• Dutch language fluency required; strong communication skills.
• English proficiency required for daily work.

Responsabilidades

• Answer customer questions by phone, email, and chat.
• Keep accurate records of each interaction.
• Escalate to more complex cases to the right team when needed.

Conhecimentos

Dutch language

English proficiency

Descrição da oferta de emprego

Join an Insurance account in Lisbon, Portugal as a Dutch-speaking Customer Support Specialist.

You'll help policyholders with coverage and policy queries.

Work model: On-Site.

Start date: 03/Sep/26.

One of the world's largest insurance companies.

In this role, you'll answer customer questions by phone, email, and chat, keep accurate records of each interaction, and escalateto more complex cases to the right team when needed.

We're looking for candidates who communicate confidently in Dutch and are comfortable working in English day to day.

Prior customer service experience is a plus but not essential, as full training is provided.

You can expect thorough initial training, continuous coaching from your team lead, and a clear path for career progression over time.

If this sounds like a good fit, we'd love to hear from you.

Full training and career development support provided.

This is a great opportunity to build a career in customer experience with a supportive, multilingual team and clear paths for growth.