Dutch Medical Information Associate – Global Pharmacovigilance

Ergomed; Lisboa; Presencial; EUR 32 000 - 52 000; Tempo integral

Resumo da oferta

Ergomed Group is seeking a Medical Information Associate with Dutch language to support the Medical Information team in handling initial adverse events and medical information inquiries. The role includes providing approved responses in Dutch and English, accurately recording events, and supporting out-of-hours service; a life-science background and customer service experience are preferred.

You will join a global pharmacovigilance and quality consulting team with a culture of kindness and

Qualificações

• Life science / bio medical background – healthcare related degree (chemistry, biology, biotechnology, pharmacy, nursing)
• Customer service or call centre experience preferred
• Comfortable receiving inquiries by phone
• Ability to perform out-of-hours service if required

Responsabilidades

• To provide approved responses to medical enquiries from external customers (healthcare professionals, patients, pharmaceutical clients) including call handling in Dutch and English.
• To accurately identify, document and report adverse events/side effects, pregnancy and other special situation events, and product quality complaints within required timeframes
• To ensure that all medical information enquiries are tracked and fully documented within the Medical Information database accurately and completely
• To participate in the out-of-hours provision of medical information for clients who have contracted a 24/7 enquiry handling service
• Providing management with regular updates regarding project status and metrics concerning enquiries
• Assisting in departmental regulatory inspection preparedness for the company pharmacovigilance system and actively participating in PV inspections or audits

Conhecimentos

Advanced English and Dutch

Formação académica

Healthcare related degree (bio/chem/pharma etc)

Descrição da oferta de emprego

Ergomed Group is seeking a Medical Information Associate with Dutch language to support the Medical Information team in handling initial adverse events and medical information inquiries. The role includes providing approved responses in Dutch and English, accurately recording events, and supporting out-of-hours service; a life-science background and customer service experience are preferred.

You will join a global pharmacovigilance and quality consulting team with a culture of kindness and