Dutch/Flemish-Speaking Customer Support Trainer

Kats Recruitment; Lisboa; Presencial; EUR 26 000 - 42 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Private health and dental insurance

Meal allowance vouchers

Career growth pathways

Modern Lisbon office with learning设施

Resumo da oferta

Kats Recruitment is seeking a Dutch/Flemish-speaking Customer Support Trainer for our Lisbon office. You will design, deliver, and refine training for Dutch- and Flemish-speaking teams, ensuring new hires hit performance targets and existing agents stay current with product updates and workflows.

You will lead in-person and virtual sessions, adapt global materials to local contexts, and collaborate with QA and leaders to identify gaps and drive improvements.

Qualificações

• 1+ years of training, onboarding, or L&D experience in customer support or contact center environments.
• Native or near-native Dutch/Flemish with strong English proficiency for global alignment and reporting.
• Experience with LMS, CRM platforms, and authoring tools is advantageous.

Responsabilidades

• Deliver engaging training sessions for Dutch/Flemish teams, including product knowledge and soft skills.
• Adapt materials for Dutch/Flemish audiences and create localized e-learning content.
• Oversee onboarding and nesting, with real-time floor support and coaching.
• Work with QA and team leaders to identify performance gaps and run refresher workshops.
• Keep training content updated with product and process changes.

Conhecimentos

Dutch/Flemish (C1/C2)

English (B2/C1)

Facilitation skills

LMS experience

CRM/LSM tools (Salesforce, Zendesk)

Ferramentas

Salesforce

Zendesk

Descrição da oferta de emprego

Dutch/Flemish-Speaking Customer Support Trainer – (Lisbon Office)

Are you an experienced Dutch or Flemish-speaking trainer, coach, or senior support specialist with a passion for adult learning, onboarding, and organizational development? We are seeking an energetic and dynamic Customer Support Trainer to join our team on-site at our modern office hub in Lisbon, Portugal.
In this role, you will design, deliver, and continuously refine training programs for our Dutch- and Flemish-speaking customer service teams, ensuring new hires are equipped to deliver exceptional service and existing agents remain up to date on product updates and operational workflows.

The Role

• Training Delivery & Facilitation: Lead engaging, interactive classroom and virtual training modules for new Dutch/Flemish hires, covering product knowledge, soft skills, CRM tool navigation, and policy compliance.
  
• Instructional Design: Adapt global training materials, localized content, and e-learning modules into tailored Dutch/Flemish training resources.
  
• Onboarding & Nesting Support: Oversee new agents through their initial nesting period, conducting real-time floor support, call shadowing, and skill evaluations to ensure smooth operational handoffs.
  
• Performance Analysis & Gap Identification: Partner closely with Quality Analysts and Team Leaders to identify performance bottlenecks, conducting targeted refresher workshops and 1-on-1 coaching interventions.
  
• Continuous Improvement: Maintain and update knowledge base articles, training manuals, and assessment quizzes to reflect platform updates and procedural changes.
  

Working Model & Location

• Location: Lisbon, Portugal.
  
• Work Model: Full-time, 100% on-site role in a state-of-the‑art office hub.
  
• Relocation: No relocation package provided. Candidates must already reside in Portugal or possess full local authorization to work without relocation assistance.
  

What We Offer

• Salary: Highly competitive base salary tailored to specialist training profiles in Portugal.
  
• Benefits: Private health and dental insurance, meal allowance vouchers, and continuous professional growth pathways.
  
• Workplace Perks: Central Lisbon office location equipped with modern learning facilities, team lounge areas, free coffee/refreshments, and corporate wellness initiatives.
  
• Career Growth: Progression opportunities into Instructional Design, Training Management, or Operational Leadership.
  

Requirements

• Language Skills: Native or Near-Native proficiency in Dutch or Flemish (C1/C2) with excellent professional English (B2/C1) for global alignment and reporting.
  
• Legal Status: Must holdvalid Portuguese Work/Residence Permit (active NIF and NISS ready).
  
• Experience: 1+ years of experience in training, learning & development (L&D), onboarding, or senior coaching within a customer support, contact center, or shared service environment.
  
• Facilitation Skills: Exceptional presentation, communication, and classroom management abilities; skilled at breaking down complex processes for adult learners.
  
• Technical Proficiency: Experience with Learning Management Systems (LMS), CRM platforms (e.g., Salesforce, Zendesk), and authoring tools is highly advantageous.