Dutch E-Commerce Customer Specialist In Lisbon | 2000 Euros Welcome Bonus

Blueview Talent; Lisboa; Presencial; EUR 22 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Performance bonus

Meal allowance

Transportation support

Health & life insurance

Relocation package

Onsite work

Resumo da oferta

Blueview Talent is seeking a Customer Specialist for an E-Commerce project in Lisbon. You will be the main contact for online shoppers, addressing questions about products, orders, payments, deliveries, returns, and account-related requests throughout the buying journey.

You will provide friendly, professional support via phone, email, live chat, and other channels, document interactions, escalate when needed, and work toward KPIs while staying up to date on products and promotions.

Qualificações

• Fluent in Dutch (C1/C2) and English (B2).
• Strong analytical and communication abilities.
• Proactive, detail-oriented, and eager to learn in CS.

Responsabilidades

• Provide friendly, professional customer support via phone, email, live chat, and other channels.
• Assist customers with product inquiries, online orders, order modifications, cancellations, and account-related requests.
• Provide accurate information about products, prices, promotions, payment methods, delivery options, and return policies.
• Support customers with order tracking, delivery issues, returns, refunds, and exchanges.
• Identify customer needs and provide clear, practical solutions; document interactions in internal systems; escalate as needed.

Conhecimentos

Dutch (C1/C2)

English (B2)

Analytical skills

Creative thinking

Communication skills

Descrição da oferta de emprego

Build Your Career as a Customer Specialist – E-Commerce Project! Join a dynamic, customer-focused team where excellent service, problem-solving, and customer satisfaction are at the heart of every interaction. If you're proactive, detail-oriented, and enjoy helping customers find solutions, this is a great opportunity to develop your customer service skills in the fast-paced world of e-commerce.

Role Overview

As a Customer Specialist, you will be the main point of contact for online shoppers, assisting them throughout their purchasing journey. You will handle questions about products, orders, payments, deliveries, returns, and account-related requests, ensuring customers receive fast, accurate, and professional support.

Key Responsibilities

Provide friendly, professional, and efficient customer support via phone, email, live chat, and other available channels. Assist customers with product inquiries, online orders, order modifications, cancellations, and account-related requests. Provide accurate information about products, prices, promotions, payment methods, delivery options, and return policies. Support customers with order tracking, delivery issues, returns, refunds, and exchanges. Identify customer needs and provide clear, practical, and effective solutions.

Handle customer concerns professionally while maintaining high standards of customer satisfaction. Accurately document customer interactions, requests, actions, and resolutions in internal systems. Escalate complex, urgent, or sensitive cases to the appropriate teams according to company procedures. Collaborate with internal departments, including logistics, payments, and order management teams, to ensure timely issue resolution.

Meet established KPIs related to customer satisfaction, response times, productivity, service quality, and resolution rates. Stay up to date with products, platform features, promotions, policies, and e-commerce procedures through ongoing training and development.

Requirements

Language Skills: Fluent in Dutch (C1/C2 level) and English (B2 level)

Eligibility: EU citizenship or valid Portuguese residency card

Skills:

Strong analytical, creative, and communication abilities

Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the CS field Why Join Us Attractive Salary: Competitive compensation that values your skills

Performance Bonus: Recognizing your achievements

Meal Allowance: Covering your daily meals

Transportation Support: Assisting with commuting costs Health & Life Insurance: Comprehensive protection for your well-being

Relocation Package: Assistance to make your move smooth and stress-free

Onsite Work: Engage and grow in a collaborative office environment