Dutch Back Office Specialist in Lisbon | Fixed Shifts

Cross Border Talents; Lisboa; Presencial; EUR 18 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Language bonus

Performance bonus

Meal allowance

Health & life insurance

Onsite work

Professional development

Resumo da oferta

Cross Border Talents is seeking a Back Office Specialist to support daily operations by handling administrative tasks, processing information, and maintaining records with accuracy and confidentiality. You will coordinate with internal teams and ensure processes comply with established procedures.

Ideal candidates are fluent in Dutch and English, detail-oriented, proactive, and eager to grow in the customer support field.

Qualificações

• Fluent Dutch (C1/C2) and English (B2) are required.
• Eligibility: EU citizenship or Portuguese residency.
• Strong analytical, creative, and communication abilities.
• Detail-oriented, proactive and eager to grow in the CS field.

Responsabilidades

• Handle and process back-office tasks accurately and efficiently.
• Review, verify, and update information in internal systems and databases.
• Maintain accurate and up-to-date records with data confidentiality.
• Process customer or business-related requests via internal systems and email.
• Follow established procedures to ensure tasks are completed correctly and on time.
• Identify inconsistencies and resolve issues per procedures.
• Coordinate with internal departments to obtain information and clarify requests.

Conhecimentos

Dutch fluency

English proficiency

Analytical skills

Communication

Descrição da oferta de emprego

Grow Your Career as a Back Office Specialist!

Join a collaborative and customer-oriented team where empathy, professionalism, and high-quality service are at the center of every customer interaction. If you enjoy supporting others, finding solutions, and communicating clearly, this role is an excellent opportunity to strengthen your customer service expertise while working in a dynamic and supportive environment.

Role Overview:

As a Back Office Specialist, you will support the smooth and efficient operation of daily business processes by handling administrative tasks, processing information, maintaining accurate records, and coordinating with internal teams. Your role will involve ensuring that requests and processes are completed accurately, efficiently, and in line with established procedures and quality standards.

Key Responsibilities:

• Handle and process administrative requests, documents, forms, and other back-office tasks accurately and efficiently.
• Review, verify, and update information in internal systems and databases.
• Maintain accurate and up-to-date records while ensuring data quality and confidentiality.
• Process customer or business-related requests received through internal systems, email, and other relevant channels.
• Follow established procedures and workflows to ensure tasks are completed correctly and within the required timeframe.
• Identify inconsistencies, missing information, or potential issues and take the appropriate steps to resolve them.
• Coordinate with internal departments to obtain information, clarify requests, and ensure processes are completed efficiently.
• Support different operational processes, including data management, documentation, account updates, order or request processing, and administrative follow-up.
• Ensure all activities are properly documented and maintain clear records of actions taken.
• Escalate complex, sensitive, or exceptional cases to the appropriate department in line with established procedures.
• Meet defined KPIs related to productivity, accuracy, quality, turnaround time, and process efficiency.
• Maintain a high level of attention to detail while handling repetitive and time-sensitive tasks.
• Continuously develop your knowledge of company processes, systems, policies, procedures, and best practices through training and ongoing learning.

Requirements:

• Language Skills: Fluent in Dutch (C1/C2 level) and English (B2 level)
• Eligibility: EU citizenship or valid Portuguese residency card
• Skills: Strong analytical, creative, and communication abilities
• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the CS field

Why Join Us:

• Competitive Salary: Attractive compensation that reflects your skills and experience.
• Language Bonus: Additional financial reward for your language proficiency.
• Performance Bonus: Recognition and rewards for achieving your targets and delivering excellent results.
• Meal Allowance: Daily support to help cover your meal expenses.
• Health & Life Insurance: Comprehensive coverage for your well-being and peace of mind.
• Onsite Work: Work from a professional and collaborative office environment.
• Professional Development: Ongoing training and opportunities to grow your skills and career.