Distributed Cloud |Microsoft 365 Specialist, Hybrid

Devoteam

Lisboa

Presencial

EUR 35 000 - 55 000

Tempo integral

14 dias+

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Resumo da oferta

A leading IT consulting firm is seeking a mid-senior level professional to troubleshoot issues in Microsoft 365 applications and enhance team collaboration. This role requires a bachelor's degree in computer science and at least three years of experience. Responsibilities include configuring tools, training users, and advocating for inclusivity. Join a diverse and dynamic environment committed to equality and innovation in technology.

Qualificações

Minimum 3 years of experience in a similar role.

Responsabilidades

Troubleshoot and resolve escalated issues in Microsoft 365 applications.
Collaborate with Level 1 support teams to address complex user concerns.
Develop and deliver training sessions and resources tailored to end-users.
Promote adoption of new features by demonstrating practical applications in workflows.
Gather feedback from users to identify areas for improvement.
Analyze trends in user behavior to proactively address common challenges.
Configure Microsoft 365 tools to meet organizational needs.
Simplify processes to make tools user-friendly.
Implement accessibility features to ensure services cater to diverse users.
Advocate for inclusivity in software usage and design.
Facilitate collaboration by integrating Microsoft 365 apps.

Conhecimentos

Strong knowledge of operating systems (Windows)

Ability to diagnose and resolve technical problems efficiently

Good communication and teamwork skills

Fluency in English (spoken and written)

Formação académica

Bachelor’s degree in computer science or equivalent

Descrição da oferta de emprego

Overview

At Devoteam, we believe that technology with strong human values can actively drive change for the better. Discover how Tech for People unlocks the future, creating a positive impact on the people and the world around us. We are a global leading player in Digital Transformation for leading organisations across EMEA, with a revenue of €1B. We believe in transforming technology to create value for our clients, partners and employees in a world where technology is developed for people. We are proud of the culture we have built together. We are proud of our people at the service of technology. We are proud of our diverse environment. Because we are #TechforPeople. Join our multidisciplinary team of Cloud experts, Designers, Business consultants, Security experts, Engineers, Developers and other extraordinary talents, spread across more than 20 EMEA countries. Become one of our +10.000 tech and business leaders on cloud, data and cyber security. Let’s fuse creativity with technology together and build innovative solutions that actively change things for the better.

Responsibilities

Troubleshoot and resolve escalated issues in Microsoft 365 applications, such as Teams, OneDrive, SharePoint, and Exchange Online.
Collaborate with Level 1 support teams to address complex user concerns effectively.
Develop and deliver training sessions, guides, and resources tailored to the needs of end-users.
Promote adoption of new features by demonstrating their practical applications in workflows.
Gather feedback from users to identify areas for improvement in functionality and ease of use.
Analyze trends in user behavior to proactively address common challenges.
Configure Microsoft 365 tools to align with organizational and team-specific needs.
Simplify processes and workflows to make tools more intuitive and user-friendly.
Implement accessibility features to ensure that Microsoft 365 services cater to diverse user groups.
Advocate for inclusivity in software usage and design.
Facilitate smoother collaboration by integrating Microsoft 365 apps in ways that enhance teamwork and productivity.
Ensure seamless communication channels and document sharing systems are in place.
Maintain clear records of configurations, best practices, and solutions for recurring issues, accessible to both technical teams and end-users.

Qualifications

Strong knowledge of operating systems (Windows)
Experience minimum 3 years on a similar role
Bachelor’s degree in computer science or equivalent
Ability to diagnose and resolve technical problems efficiently
Good communication and teamwork skills
Fluency in English (spoken and written)

Additional Information

The Devoteam Group works for equal opportunities, promoting its employees based on merit and actively fights against all forms of discrimination. We are convinced that diversity contributes to the creativity, dynamism and excellence of our organization. All of our vacancies are open to people with disabilities.

Employment details