Director, Customer Success — Large & High-Growth

Pleo; Lisboa; Híbrido; EUR 80 000 - 110 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Own Pleo card

Catered meals or lunch allowance

Comprehensive private healthcare

25 days of holiday + public holidays

Hybrid and remote working options

Mental health and well-being support

Paid parental leave

Resumo da oferta

Pleo is seeking a Director of Customer Success to manage the strategy and performance for large, high-growth customers. This role involves leading multiple teams and focusing on customer outcomes, retention, and expansion.

The ideal candidate will have over 10 years of experience in Customer Success leadership, particularly in technology environments, and be skilled in managing complex stakeholder relationships. Expect strong collaboration with various departments to enhance the customer experience and drive business goals.

Qualificações

• More than 10 years of experience in Customer Success leadership.
• Strong experience with large customers and strategic accounts.
• Proven results in fast-paced, high-growth environments.

Responsabilidades

• Lead the Customer Success strategy for large and high-growth customers.
• Manage multiple teams of Customer Success Managers through frontline managers.
• Drive customer health, retention, and expansion performance.

Conhecimentos

Customer Success leadership

Team management

Technology vertical experience

Data-driven decision making

Cross-functional collaboration

Descrição da oferta de emprego

Pleo is seeking a Director of Customer Success to manage the strategy and performance for large, high-growth customers. This role involves leading multiple teams and focusing on customer outcomes, retention, and expansion.

The ideal candidate will have over 10 years of experience in Customer Success leadership, particularly in technology environments, and be skilled in managing complex stakeholder relationships. Expect strong collaboration with various departments to enhance the customer experience and drive business goals.