Hebrew Speaking Customer Advisor (on-site)

Ignite; Lisboa; Presencial; EUR 16 000 - 20 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Relocation package

Meal allowance

Health insurance after 6 months

Resumo da oferta

Ignite in Lisbon seeks a Hebrew-speaking Customer Experience Advisor to assist Hebrew-speaking consumers and enterprise clients. You will handle queries across accounts, platform features, and advertising tools, delivering friendly, precise support.

We offer fully paid training from day one, relocation options, and competitive base salary with meal allowances and performance bonuses. EU/Portuguese work eligibility is required for full-time employment in Portugal.

Qualificações

• Hebrew proficiency required for enterprise and consumer interactions.
• English at least level B2 for internal comms and tooling.
• Legal right to work in Portugal (EU/Portuguese permits).
• Experience in customer support or related roles is a plus but not required.

Responsabilidades

• Assist Hebrew-speaking consumers and business clients via live chat, email, and phone.
• Diagnose issues and guide users through solutions, escalate when needed.
• Deliver fast, accurate responses to maintain CSAT and resolution benchmarks.
• Share best practices on platform features, ads, and account safety.
• Stay updated on product releases and support tools through training.

Conhecimentos

Hebrew fluent

English B2

EU/Portugal work eligibility

Customer support experience

Digital literacy

Soft skills

Descrição da oferta de emprego

Are you a confident communicator fluent in Hebrew with strong English skills? Looking to kickstart your career in the tech industry within one of Europe's most vibrant, sun‑drenched capital cities?

We are seeking an enthusiastic Hebrew‑Speaking Customer Experience Advisor to join our rapidly growing, multicultural team in Lisbon. In this role, you will serve as a key point of contact for Hebrew‑speaking consumers and commercial clients across one of the world's premier digital ecosystems and technology leaders (focusing on online advertising, creator tools, social networks, and enterprise solutions).

Whether you currently reside in Lisbon or are eager to move to Portugal, we offer competitive salary packages tailored to your situation—including comprehensive relocation assistance!

Key Responsibilities

• Deliver Outstanding Support: Assist consumers and business clients via live chat, email, and phone with queries regarding account management, platform features, digital tools, and advertising tools.
• Problem Solve & Troubleshoot: Diagnose the root causes of technical or operational issues, guide users through step‑by‑step solutions, and transfer complex cases to specialized internal teams.
• Drive Customer Satisfaction: Provide friendly, fast, and precise responses to maintain high customer satisfaction (CSAT) and resolution benchmarks.
• Platform & Quality Guidance: Share insights on best practices for platform features, ad campaign setups, and account safety to help clients maximize the value of their online presence.
• Continuous Learning: Stay up to date with new product releases, feature updates, policy guidelines, and support software through regular training sessions.

Minimum Requirements

• Hebrew Language: Full operational/fluent command of Hebrew (written and spoken) to communicate seamlessly with enterprise users and consumers.
• English Language: Minimum B2 level in English (essential for internal communication, tool usage, and training).
• Work Authorization: Must hold EU citizenship, a valid Portuguese Work Permit, or a valid Portuguese Residence Permit (Título de Residência).
• Experience: Previous experience in customer support, technical helpdesks, call centers, or sales is a great bonus, but not required! We provide fully paid training from day one.
• Digital Literacy: Familiarity with social media channels, online digital tools, or basic internet navigation.
• Soft Skills: Exceptional communication skills, strong empathy, active listening, and a proactive, solution‑oriented mindset.

Mandatory Work Eligibility & Documentation

To be considered for this role, candidates must legally hold the right to work in Portugal via one of the following criteria:

• EU / EEA / Swiss Citizenship: Possess a valid passport or national ID card from an EU country, Iceland, Liechtenstein, Norway, or Switzerland.
• Valid Portuguese Residence & Work Permit: Hold an active Portuguese Título de Residência or equivalent legal documentation granting immediate full‑time employment rights in Portugal.

Please note:

We are unable to sponsor initial work visas for non‑EU applicants who do not already possess active legal work authorization for Portugal.

Compensation & Relocation Options

We believe in supporting our team members every step of the way—whether you are local or moving from abroad. Choose the package that best fits your current situation:

Option 1: Standard Local Package

For candidates already living in Lisbon with their own housing:

• Base Salary: €1,767 Gross per month (distributed over 12 months)
• Monthly performance‑based bonuses
• Daily meal allowance included

Option 2: Full Relocation Package

For candidates relocating to Lisbon from overseas:

• Base Salary: €1,478.16 Gross per month
• Inclusions:
  • Flight Ticket: Fully covered flight to Lisbon.
  • Company Housing: A private room in a high‑quality shared apartment with all utilities covered (rent, power, water, gas, internet) for the entire length of your contract!
  • Airport Transfer: Smooth arrival pickup upon landing.
  • Administrative Support: Full assistance with local paperwork (obtaining your NIF tax number, NISS social security number, setting up a bank account, and health insurance registration).

Extras & Career Growth

• Paid Professional Onboarding: Extensive initial and ongoing training to build your technical support and digital communications expertise.
• Career Advancement: Clear internal promotion pathways! Over 70% of our team managers, trainers, and quality analysts originally started as advisors.
• Multicultural Culture: Work alongside colleagues from over 80 nations in modern, high‑tech facilities equipped with gaming zones, break lounges, and on‑site cafeterias.
• Health & Wellness: Comprehensive private health insurance after 6 months with the company.
• Social Life: Frequent team‑building activities, sports tournaments, language classes, and social events to help you settle in and build a great network in Lisbon.

Why Lisbon?

Lisbon is consistently ranked among the world's top destinations for expats. Enjoy over 300 days of annual sunshine, spectacular Atlantic beaches, renowned local cuisine, an exciting nightlife, and a welcoming European lifestyle.