Department Manager

COS; Lisboa; On-site; EUR 45,000 - 60,000; Full time

Benefits offered by this job

Staff discount 25%

HIP incentive program

Advantages Club

Job summary

COS in Lisbon is seeking a Department Manager to lead our store team with energy and purpose, delivering outstanding customer experiences and driving results on the shop floor.

You will coach Sales Advisors, ensure brand standards, collaborate on recruitment and onboarding, and step in as Store Manager when needed.

Qualifications

• Store operations knowledge and standards from retail experience (fashion preferred).
• Customer-focused with strong service orientation and leadership by example.
• Product passion and enthusiasm for brand offerings.
• Eager to learn and receptive to feedback with ongoing development.
• Excellent communication: clear, confident, empathetic with customers and team.
• Adaptable and flexible to changing priorities and schedules.
• Comfortable working varied hours, including evenings, weekends, and holidays.
• Portuguese and English proficiency; recruitment conducted in English.

Responsibilities

• Deliver high level of customer service with styling advice, product knowledge, and engaging store experience.
• Analyze sales data and collaborate with Store/Concession Manager to maximise department performance.
• Lead and motivate a team of Sales Advisors to meet service and presentation standards.
• Support recruitment, onboarding, and training for new team members.
• Identify and nurture future talent and contribute to development plans for progression.
• Oversee daily store operations, ensuring efficiency and brand alignment.
• Act as a brand ambassador, delivering exceptional customer experiences.
• Step in as Store Manager when required to ensure leadership continuity.

Job description

As a Department Manager you’re be at the forefront of creating excellent customer experiences that go beyond the expected.

With a passionate and dedicated team by your side, you will lead with energy and purpose—setting the tone for a store environment that’s not only welcoming and inspiring but also drives results. Your leadership ensures every customer journey feels personal, genuine, and memorable, while your focus on service and operational excellence helps bring the brand to life on the shop floor.

Key Responsibilities

• Deliver a high level of customer service through expert styling advice, strong product knowledge, and an engaging store experience
• Analyse sales data and collaborate with the Store/Concession Manager to maximise department performance
• Lead and motivate a team of Sales Advisors to consistently achieve service and presentation standards
• Support recruitment efforts and ensure effective onboarding and training for new team members
• Identify and nurture future talent, contributing to development plans that support team progression
• Oversee daily store operations, ensuring efficiency and alignment with brand standards
• Act as a brand ambassador, consistently delivering the best possible experience for every customer
• Step into the role of Store Manager when required, ensuring continuity in leadership and performance

Qualifications

• Good knowledge of store operations & standards from previous experience working in retail, preferably within a fashion environment
• Customer-Focused: You genuinely enjoy engaging with customers and lead by example in prioritizing their needs to deliver great service.
• Product Passion: You have a genuine interest in the products we offer and love sharing that enthusiasm with customers.
• Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development.
• Excellent Communication: Clear, confident, and empathetic in both customer and team interactions, able to provide clear direction and constructive feedback when needed.
• Adaptability & Flexibility: Adaptable and responsive to changing priorities and customer requests.
• Comfortable working varied hours, including evenings, weekends, and holidays.
• Portuguese and English knowledge (the recruitment process will be conducted in English)

Additional Information

• This is a full-time position with a contract of 40 hours a week.
• Flexible working hours, with shifts scheduled between 7:00 and 20.30.

Benefits

We’re committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you’ll enjoy a 25% staff discount across all H&M Group brands—available both in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company. You can read more about our H&M Incentive Program here.

In addition to this, Portugal-based colleagues also receive:

• Discount platform: Advantages Club

Inclusion & Diversity

At H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world. That’s why we consider all dimensions of diversity throughout our recruitment process—ensuring our workforce reflects the richness of the communities we serve.

COS

COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.