Delivery Project Manager

Softinsa; Lisboa; On-site; EUR 45,000 - 75,000; Full time

Benefits offered by this job

Training opportunities

International project exposure

Career progression

Job summary

Softinsa in Lisbon seeks a Client Relationship & Service Delivery Manager to lead value-driven engagements for key clients. You will oversee service delivery performance, manage SLAs/KPIs, coordinate delivery resources, and act as the primary client interface to communicate status and incidents.

Responsibilities include coordinating technical teams, managing contracts, and driving continuous improvement to align services with business goals and regulatory requirements.

Qualifications

• Degree in IT/PM/Software Engineering or related field.
• Banking sector experience is a strong plus.
• Experience in IT Service Management (preferably in banking or financial environments).
• Experience leading multidisciplinary teams.
• Knowledge of Banking Applications (financial processes, compliance, and regulatory requirements).
• Certifications such as CMMI, ITIL, COBIT, or PMP are highly valued.
• Excellent communication skills with the ability to influence positively.
• Strong collaboration and teamwork skills.
• Strong problem-solving, organizational, and planning abilities.
• Proactive and results-oriented mindset.
• Fluency in English (spoken and written); Good knowledge of Spanish (spoken and written).

Responsibilities

• Application Lifecycle Management: Coordinate application maintenance and development activities, overseeing incident resolution and the achievement of project objectives;
• SLA and KPI Management: Monitor and ensure that agreed service levels are met, addressing any deviations as needed;
• Client Interface: Act as the main point of contact for the client, managing expectations and proactively communicating project status, timelines, and critical incident resolution;
• Technical Team Management: Coordinate the activities of technical teams responsible for application support and development, ensuring efficient task allocation and timely response to operational challenges;
• Contract Management: Ensure contractual responsibilities are fulfilled and manage contract adjustments or renewals effectively;
• Continuous Improvement: Continuously assess service performance and propose solutions to optimize processes and enhance functionalities.

Skills

IT Service Management

Banking Applications knowledge

Leadership of multidisciplinary teams

Excellent communication skills

Client relationship management

Spanish language skills

Fluency in English

Proactive and results-oriented mindset

Education

Degree in Information Technology, Project Management, Software Engineering, or related fields

Certifications: CMMI, ITIL, COBIT, or PMP

Job description

It’s amazing to work at a company where people truly believe in what they do!

We’re passionate about making a difference and putting our customers at the heart of everything we do.

Join us!

In this role, you will manage and strengthen client relationships while ensuring the successful delivery of services aligned with business goals. You will support account planning, understand client needs, and contribute to identifying new business opportunities.

You will oversee service delivery performance, including service levels, operational support, and reporting, ensuring high standards of quality and customer satisfaction. Additionally, you will coordinate delivery resources, manage critical situations when needed, and ensure compliance with business and audit requirements.

Your focus will be on delivering value to clients, achieving financial targets, and fostering an environment of continuous improvement, innovation, and growth.

What We’re Looking For

• Degree in Information Technology, Project Management, Software Engineering, or related fields;
• Specific training or background in the Banking sector is a strong plus;
• Experience in IT Service Management (preferably in banking or financial environments);
• Experience leading multidisciplinary teams;
• Knowledge of Banking Applications (financial processes, compliance, and regulatory requirements);
• Certifications such as CMMI, ITIL, COBIT, or PMP are highly valued, as well as training in IT service management and outsourcing;
• Excellent communication skills with the ability to influence positively;
• Strong collaboration and teamwork skills;
• Strong problem-solving, organizational, and planning abilities;
• Proactive and results-oriented mindset;
• Fluency in English (spoken and written);
• Good knowledge of Spanish (spoken and written).

Key Responsibilities

• Application Lifecycle Management: Coordinate application maintenance and development activities, overseeing incident resolution and the achievement of project objectives;
• SLA and KPI Management: Monitor and ensure that agreed service levels are met, addressing any deviations as needed;
• Client Interface: Act as the main point of contact for the client, managing expectations and proactively communicating project status, timelines, and critical incident resolution;
• Technical Team Management: Coordinate the activities of technical teams responsible for application support and development, ensuring efficient task allocation and timely response to operational challenges;
• Contract Management: Ensure contractual responsibilities are fulfilled and manage contract adjustments or renewals effectively;
• Continuous Improvement: Continuously assess service performance and propose solutions to optimize processes and enhance functionalities.

Why join us?

• Integration into a young and dynamic team;
• Access to initial and ongoing training in soft skills and technical competencies;
• Involvement in international projects;
• Excellent opportunities for career progression;
• Access to cutting‑edge technologies in the market.

If you’re excited by bold growth and love collaborating with enthusiastic, high-achieving teammates, this is the place for you.

Your next adventure starts here—join us and make an impact!