Czech-Speaking Cybersecurity Support Specialist

Mercier Consultancy Group; Lisboa; Presencial; EUR 20 000 - 31 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

13th and 14th salaries

Monthly performance bonus

Fully paid training

Health insurance

Fully paid relocation package

Resumo da oferta

Mercier Consultancy Group is seeking Czech-speaking Cybersecurity Customer Experts to join our team in Athens, Greece. You will provide high-level assistance to users navigating cybersecurity software, monitor threats, and resolve data protection queries for an international client base.

The role emphasizes strong communication, a proactive security mindset, and collaboration with internal teams to document incidents. Relocation assistance and training are provided as part of the package.

Qualificações

• Native or fluent Czech (spoken and written).
• Strong interest in the cybersecurity industry and technical aptitude.
• Excellent communication skills with the ability to simplify technical security concepts.
• Proven customer service experience is an asset for these Czech-speaking jobs.
• Resilient, proactive mindset suited for high-stakes cybersecurity environments.

Responsabilidades

• Provide high-level assistance to users navigating complex cybersecurity software and security protocols.
• Monitor and analyze potential threats while ensuring customers understand how to utilize protection features effectively.
• Resolve technical queries related to data protection and digital security.
• Collaborate with internal cybersecurity teams to document and elevate high-priority security incidents.
• Ensure all interactions contribute to a seamless customer experience within the cybersecurity domain.
• Stay updated on the latest digital security trends and vulnerabilities to provide accurate, industry-relevant guidance.

Conhecimentos

Czech language

Customer service

Cybersecurity knowledge

Technical communication

Problem solving

Descrição da oferta de emprego

Mercier Consultancy Group is seeking Czech-speaking Cybersecurity Customer Experts to join our team in Athens, Greece. You will provide high-level assistance to users navigating cybersecurity software, monitor threats, and resolve data protection queries for an international client base.

The role emphasizes strong communication, a proactive security mindset, and collaboration with internal teams to document incidents. Relocation assistance and training are provided as part of the package.