Customer Support Specialist – Operations Customer Expert (English Market)

Cross Border Talents; Odivelas; On-site; EUR 24,000 - 36,000; Full time

Benefits offered by this job

Holiday bonus

Paid leave 22 days

Modern Lisbon office

Job summary

Teleperformance Portugal in Lisbon is seeking an Operations Customer Expert to provide professional support to consumers and business users for an American AI client. The role involves handling billing and account access issues, guiding customers on product usage, and delivering high-quality, timely responses within a 24/7 rotating shift schedule.

The position offers a paid training program and a Portuguese contract.

Qualifications

• Fluency in written and spoken English.
• Strong communication skills and problem-solving mindset.
• Ability to troubleshoot technical and billing issues.
• Experience supporting customers in a fast-paced environment.

Responsibilities

• Assist customers with billing and invoicing matters in a professional and timely manner.
• Troubleshoot account access issues efficiently.
• Guide, support, and train customers on how to use client products and features.
• Deliver high-quality service and timely, useful responses meeting quality standards.

Skills

English fluency

Strong communication

Problem solving

Troubleshooting

Job description

About the Role

Our client is an American AI research and deployment company recognized as a leader in generative AI technologies, focused on building advanced systems and language models. We are looking for an Operations Customer Expert to join our team at Teleperformance Portugal in Lisbon, providing professional support to consumers and business users.

Key Responsibilities

• Customer Support: Assist customers with billing and invoicing matters in a professional and timely manner.
• Account Support: Troubleshoot account access issues efficiently.
• Product Guidance: Guide, support, and train customers on how to use the client's products and platform features.
• Quality Excellence: Deliver high-quality service and timely, useful responses that exceed client expectations and quality scoring measures.

Work Schedule & Training

• Work Schedule: 8-hour daily shifts (40 hours/week) with a 1-hour lunch break. Operating 24/7 with schedules assigned across Day Shifts (07:00–22:00) or Night Shifts (22:00–07:00).
• Comprehensive Training: Includes a 15-working-day paid intensive training program (8 hours/day) covering software tools, client products, and customer management.

What We Offer

• Competitive Compensation: Base salary with monthly installments of Holiday and Christmas bonuses.
• Paid Leave: 22 days of annual paid holiday plus compensation days for worked public holidays.
• Contract Details: Portuguese employment contract (12-month uncertain term with potential for permanent contract after 2 years).
• Work Environment: Modern office facilities in Lisbon.

Requirements

• Fluency in English (written and spoken).
• Work Authorization: Must have valid legal right/authorization to work in Portugal/EU (No visa sponsorship provided by the client).
• Skills: Strong communication skills, problem-solving mindset, and ability to troubleshoot technical and billing issues.
• Flexibility: Ability to work in rotating shifts within a 24/7 environment.
• Passion: Passion for artificial intelligence and innovative technology solutions.