Customer Success & Digital Account

Technogym; Lisboa; Híbrido; EUR 42 000 - 65 000; Tempo integral

Resumo da oferta

Technogym is seeking a Customer Success & Digital Account professional to drive growth and adoption of our Digital portfolio. You will act as a trusted advisor for customers and internal teams, supporting commercial development and successful implementation of digital solutions.

This hybrid role combines office work with on-site visits to customers. You will lead onboarding, training, and adoption activities, develop customer success stories, and organize webinars to promote the digital

Qualificações

• Experience in customer success or account management roles is preferred.
• Familiarity with digital products and platforms in a SaaS environment.
• Strong relationship-building and communication skills.

Responsabilidades

• Drive growth and adoption of Technogym's Digital portfolio.
• Act as trusted advisor to customers and internal stakeholders.
• Lead onboarding, implementation and training for digital products.
• Support pre-sales with product demonstrations and solution guidance.
• Develop customer success stories and best practices.
• Organize webinars and workshops to promote the digital ecosystem.

Conhecimentos

Account management

Solution selling

Relationship skills

Digital portfolio

Training & onboarding

Ferramentas

CRM software

Descrição da oferta de emprego

Our CompanyTechnogym inspires

Our CompanyTechnogym inspires 70 million daily users to train using our innovative & engaging solutions for fitness, sport and health. By promoting the Healthness lifestyle of exercise, a balanced diet, and a positive mental approach, AI Tracking & Longevity, Technogym has rapidly grown into a success story of over 2,800 employees at 16 branches, expanding to more than 150 countries. It has been selected as Official Supplier to 10 editions of the Olympic Games - from Sydney 2000 to Milano Cortina 2026. Suppose you are a team player with strong relationship skills and an international approach, eager to invest your energy in building dreams. In that case, you have the right spirit to join Technogym because you have the IMBESTIO! You will naturally fit our culture if you work out and live a healthy lifestyle, are proactive, determined, and are digitally savvy. Move with us for a better world!

Your Role

As a Customer Success & Digital Account, you will drive the growth and adoption of Technogym's Digital portfolio, maximizing customer satisfaction, engagement, and retention. You will act as a trusted advisor for customers and internal stakeholders, supporting both commercial development and successful implementation of digital solutions. Your mission will be to ensure customers fully leverage the value of the Technogym Digital Ecosystem while contributing to revenue growth and long-term business success. This is a hybrid role, combining office-based work with regular on-site visits to customers and operators. This direct interaction will be essential for providing training, guidance, and support, ensuring successful adoption of Technogym's digital solutions and fostering long-term customer relationships.

Your Impact

• Achieve Digital and Consulting sales and profitability targets.
• Support the sales team during pre-sales and sales activities, delivering product presentations and digital solution expertise.
• Lead customer onboarding, implementation, and training activities to ensure successful adoption of Technogym digital products.
• Develop customer success stories and best practices that demonstrate the value of digital solutions in driving member attraction, retention, and secondary revenue generation.
• Organize webinars, workshops, and educational events to promote Technogym's digital ecosystem.
• Manage digital sales forecasts and pipeline activities with a structured and proactive approach.
• Monitor market trends, competitors, products, and pricing to provide valuable feedback and business insights.
• Promote initiatives aimed at improving customer satisfaction, engagement, and retention.
• Support product launches and commercial initiatives to maximize business opportunities.

About You

Ideally, you are passionate about working out, enthusiastic and proactive, while also down-to-earth and ethical. Experience of, or a proven interest in the fitness industry is highly desirable, along with excellent account management/solution selling/strategic thinking/relationship skills.

What You Should Bring

• Achieve Digital and Consulting sales and profitability targets.
• Support the sales team during pre-sales and sales activities, delivering product presentations and digital solution expertise.
• Lead customer onboarding, implementation, and training activities to ensure successful adoption of Technogym digital products.
• Develop customer success stories and best practices that demonstrate the value of digital solutions in driving member attraction, retention, and secondary revenue generation.
• Organize webinars, workshops, and educational events to promote Technogym's digital ecosystem.
• Manage digital sales forecasts and pipeline activities with a structured and proactive approach.
• Monitor market trends, competitors, products, and pricing to provide valuable feedback and business insights.
• Promote initiatives aimed at improving customer satisfaction, engagement, and retention.
• Support product launches and commercial initiatives to maximize business opportunities.

Technogym is an Equal Opportunities Employer

Technogym is an equal opportunities employer. We welcome applications from all members of society irrespective of age, sex, sexual orientation, race, religion or belief. Discover your potential with a career at Technogym, where work means loving what you do, taking on challenges, learning from others, sharing a vision and making it come true!