Customer Service & Sales Administration NAM (Temporary Position)

Syensqo; Lisboa; On-site; EUR 21,000 - 28,000; Full time

Benefits offered by this job

Training platform for all employees

Free well-being sessions (physical and

Job summary

Syensqo SA in Lisbon is seeking a Customer Service & Sales Administration professional for a late shift, temporary position. You will manage a market-dedicated account portfolio in collaboration with the Accounts Managers and support the team in delivering service levels that could grow into Key Accounts.

Work with CSRs, manage orders from placement to invoicing in SFDC and SAP, handle complaints, and participate in improvement projects.

Qualifications

• University degree in a relevant field.
• At least 2 years of experience in a similar role.
• SAP knowledge.
• Excellent relational skills.
• Ability to collaborate and work within a team.
• Ability to manage projects.

Responsibilities

• Manage effective and accurate order processing from order placement to invoicing and follow-up.
• Complaint entering and follow-up
• Managing Customer Specific Requirements in SFDC (Salesforce)
• Sample management in SFDC/SAP
• Customer request management in SFDC
• Gain knowledge in the specific markets
• Participate in some improvement projects

Skills

Excellent relational skills

Capacity to collaborate and work withi

Ability to manage projects

Education

University Degree in a relevant field

Tools

SAP

Job description

Career Opportunities: Customer Service & Sales Administration | Late Shift | Temporary Position (35368)

Requisition ID35368-Posted11/10/2026-Portugal - Lisbon-Supply Chain-Full time-Fixed shift-Regular

Syensqo is all about chemistry. We’re not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet’s beauty for the generations to come.

We are looking for

• Someone to manage a market-dedicated account portfolio in collaboration with the relevant Accounts Managers.
• Work within a pool of market dedicated CSRs, with strong collaboration between business and supply chain
• Support the Accounts Managers in bringing the requested level of service to customers who could potentially at term grow to become Key Accounts

Role and Responsibilities

• Manage effective and accurate order processing from order placement to invoicing and follow-up
• Complaint entering and follow-up
• Managing Customer Specific Requirements in SFDC (Salesforce)
• Sample management in SFDC/SAP
• Customer request management in SFDC
• Gain knowledge in the specific markets
• Participate in some improvement projects

Experience and Skills

• University Degree in a relevant field
• At least 2 years experience in a similar position
• SAP knowledge
• Excellent relational skills
• Capacity to collaborate and work within a team
• Ability to manage projects

What We Offer

• The Portuguese annual base salary range reasonably expected to be paid for this new hire is: 21,200.00€ to 28,350.00€. Actual compensation will be determined based on factors such as skills, experience, qualification and internal equity and can ultimately be more or less than the posted salary range.
• Training platform for all employees
• Free well-being sessions (physical and psychological)

Additional information:

• Location: Lisbon
• This position is to manage a client portfolio for North America scope, having a fixed schedule from 14h00 to 23h00(On office days, leave time is flexible so as to accommodate for safe commute home to complete work shift.)

About us

• Syensqo is a science company developing groundbreaking solutions that enhance the way we live, work, travel and play. Inspired by the scientific councils which Ernest Solvay initiated in 1911, we bring great minds together to push the limits of science and innovation for the benefit of our customers, with a diverse, global team of more than 13,000 associates. Our solutions contribute to safer, cleaner, and more sustainable products found in homes, food and consumer goods, planes, cars, batteries, smart devices and health care applications. Our innovation power enables us to deliver on the ambition of a circular economy and explore breakthrough technologies that advance humanity.

At Syensqo, we seek to promote unity and not uniformity. We value the diversity that individuals bring and we invite you to consider a future with us, regardless of background, age, gender, national origin, ethnicity, religion, sexual orientation, ability or identity. We encourage individuals who may require any assistance or accommodations to let us know to ensure a seamless application experience. We are here to support you throughout the application journey and want to ensure all candidates are treated equally. If you are unsure whether you meet all the criteria or qualifications listed in the job description, we still encourage you to apply.