Customer Service & Sales Administration | Late Shift | Temporary Position

Syensqo SA; Lisboa; Hybrid; EUR 21,000 - 28,000; Full time

Benefits offered by this job

Training platform for all employees

Free language courses (24 languages)

Free well-being sessions

Job summary

Syensqo SA in Lisbon is seeking a Customer Service & Sales Administration professional for a 9-month, fixed-term role supporting North America client portfolio.

You will handle order processing, invoicing, complaints, and CRM data in SFDC/SAP, with collaboration across Accounts Managers and Supply Chain. Fluent English and SAP knowledge are required; hybrid work with a 14:00–23:00 schedule.

Qualifications

• University Degree in a relevant field.
• At least 2 years experience in a similar position.
• SAP knowledge.
• Fluent in English.
• Acute customer centricity.
• Excellent relational skills.
• Capacity to collaborate and work within a team.
• Ability to manage projects.
• Microsoft Office 365 tools (plus).
• CRM (SFDC a plus)

Responsibilities

• Manage effective and accurate order processing from order placement to invoicing and follow-up.
• Complaint entering and follow-up.
• Managing Customer Specific Requirements in SFDC (Salesforce).
• Sample management in SFDC/SAP.
• Customer request management in SFDC.
• Gain knowledge in the specific markets.
• Participate in some improvement projects.

Skills

Fluent English

Customer focus

Relational skills

Team collaboration

Project management

Education

University degree in a relevant field

Tools

SFDC (Salesforce)

SAP

Microsoft Office 365

Job description

Job ID35368# Customer Service & Sales Administration NAM (Temporary Position)Regular Lisbon, PortugalApply to this job My candidate profileSyensqo is all about chemistry. We’re not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet’s beauty for the generations to come.## **We are looking for*** Someone to manage a market-dedicated account portfolio in collaboration with the relevant Accounts Managers.* Work within a pool of market dedicated CSRs, with strong collaboration between business and supply chain* Support the Accounts Managers in bringing the requested level of service to customers who could potentially at term grow to become Key Accounts## **Role and Responsibilities*** Manage effective and accurate order processing from order placement to invoicing and follow-up* Complaint entering and follow-up* Managing Customer Specific Requirements in SFDC (Salesforce)* Sample management in SFDC/SAP* Customer request management in SFDC* Gain knowledge in the specific markets* Participate in some improvement projects## **Experience and Skills*** University Degree in a relevant field* At least 2 years experience in a similar position* SAP knowledge* Fluent in English* Acute customer centricity* Excellent relational skills* Capacity to collaborate and work within a team* Ability to manage projects* Microsoft Office 365 tools (plus)* CRM (SFDC a plus)## **What We Offer*** The Portuguese annual base salary range reasonably expected to be paid for this new hire is: 21,200.00€ to 28,350.00€. Actual compensation will be determined based on factors such as skills, experience, qualification and internal equity and can ultimately be more or less than the posted salary range.* Training platform for all employees* Free language courses (24 languages available)* Free well-being sessions (physical and psychological)**Additional information:*** Location: Lisbon* This position is to manage a client portfolio for North America scope, having a fixed schedule from 14h00 to 23h00 (On office days, leave time is flexible so as to accommodate for safe commute home to complete work shift.)* Hybrid working model* 9 months Fixed-term contractAbout us* Syensqo is a science company developing groundbreaking solutions that enhance the way we live, work, travel and play. Inspired by the scientific councils which Ernest Solvay initiated in 1911, we bring great minds together to push the limits of science and innovation for the benefit of our customers, with a diverse, global team of more than 13,000 associates. Our solutions contribute to safer, cleaner, and more sustainable products found in homes, food and consumer goods, planes, cars, batteries, smart devices and health care applications. Our innovation power enables us to deliver on the ambition of a circular economy and explore breakthrough technologies that advance humanity.* At Syensqo, we seek to promote unity and not uniformity. We value the diversity that individuals bring and we invite you to consider a future with us, regardless of background, age, gender, national origin, ethnicity, religion, sexual orientation, ability or identity. We encourage individuals who may require any assistance or accommodations to let us know to ensure a seamless application experience. We are here to support you throughout the application journey and want to ensure all candidates are treated equally. If you are unsure whether you meet all the criteria or qualifications listed in the job description, we still encourage you to apply.