Customer Service/Sales

The Home Depot; Lisboa; On-site; EUR 15,000 - 21,000; Full time

Job summary

The Home Depot in Lisbon, Portugal is seeking Customer Service/Sales associates to deliver fast, friendly service by actively greeting customers, assessing needs and guiding them to the right products for complete projects.

You will learn about products using store tools, maintain in-stock conditions, keep areas clean and safe, and follow safety policies while working with department teams across Building Materials, Décor, Electrical, and more.

Responsibilities

• Greet customers and assess their needs to provide appropriate product recommendations and upsell opportunities.
• Learn product information using store tools to help customers complete projects.
• Maintain in-stock conditions, keep areas clean and safe, and follow all safety policies.

Job description

Position Purpose:

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.