Order to Cash Customer Service Representative - German Speaker (F/M/X)

Solvay; Lisboa; Híbrido; EUR 23 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Solvay Cares program

Hybrid work arrangement

Language courses and development

Resumo da oferta

Solvay is seeking a Customer Service Representative to join our Order-to-Cash team in Portugal. The role acts as the primary contact for customers, manages inquiries and orders, coordinates with Sales, Logistics and other departments to deliver a seamless experience and strong customer satisfaction.

You will monitor deliveries, support billing processes with our Credit team, and look for process improvements.

Qualificações

• Relevant education degree or equivalent qualification; minimum 2 years in direct customer service, supply chain, or operations.
• Experience in customer service, supply chain, or operations with a focus on customer satisfaction.
• Proficiency with CRM tools and cross-functional collaboration.

Responsabilidades

• Serve as primary contact for customer inquiries and resolve issues with a professional, empathetic approach.
• Process orders in collaboration with Account Managers, production sites and Logistics.
• Coordinate with production plants and demand planners to ensure timely delivery.
• Collaborate with Sales, Logistics and other teams to provide comprehensive support.
• Monitor deliveries and payment behavior with Credit team and billing processes.
• Identify opportunities to improve processes and customer experience.

Conhecimentos

CRM

Order-to-Cash

English

German

Formação académica

Degree in Supply Chain/International Business/Communications or related field

Ferramentas

Salesforce

SAP CRM

Descrição da oferta de emprego

Solvay is all about chemistry. We’re not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet’s beauty for the generations to come.

About The Role

Our Customer Service Representative will join the Order-to-Cash (OtC) team, focusing on being the primary point of contact for our customers. This role is crucial for ensuring seamless interactions and efficient order management, collaborating closely with sales, logistics, and other departments.

As a Customer Service Representative, you will work on managing customer inquiries, processing and monitoring orders, and resolving various customer issues. You will support smooth customer interactions and contribute to a positive customer experience. You will get the opportunity to contribute to customer satisfaction and loyalty and have a positive impact on our reputation and business efficiency.

You will be accountable for:

• Inquiry & Issue Resolution: Serve as the primary contact for customer inquiries and promptly resolve issues, ensuring accurate information and a professional, empathetic experience
• Order Processing in cooperation with Account Managers, our production sites and the Logistics Department
• Tactical coordination with production plants and demand planners in order to efficiently deliver customers
• Collaborating with internal teams (Sales, Logistics, etc.) to ensure comprehensive customer support and problem resolution
• Monitoring of deliveries and payment behavior in coordination with our Credit team and settlement of the billing process
• Identifying opportunities for process improvements to enhance the overall customer experience

We offer a permanent contract based on a hybrid working mode (2 days a week at the office).

About You

Relevant education degree or equivalent qualification in Supply Chain, International Business, Communications, or a related field. Relevant work experience of minimum 2 years of experience in direct customer service, supply chain, or operations.

Competencies

• Customer Relationship Management skills and Order-to-Cash process understanding
• CRM software experience (e.g., Salesforce, SAP CRM) preferred
• English and German proficiency needed.

Behaviors

• Customer-centric mindset
• Analytical and problem-solving capability, as well as attention to detail
• Autonomy and Adaptability

About The Pay

Attractive and equitable pay for all: compensation is determined within a range to foster your development in the role. The base pay expected for this role is 23,000 EUR and 30,000 EUR in Portugal.

Your salary may ultimately be higher or lower based on your skills and experience. Additionally, we provide a competitive total rewards package that includes a bonus and/or other incentives.

Benefits

• Solvay Cares program: minimum of 16 weeks of parenting leave for all employees and package with healthcare, disability and life insurance coverage.
• Prioritization of well-being: work-life balance promotion, flexible approach to work part-time or hybrid work arrangements (depending on the type of job), employee assistance program with access to physical and psychological support.
• Professional development: prioritization of internal talents for career progression, access to a training platform, opportunities to join Employee Resource Groups (ERG) for experience sharing and mentorship and free language courses.

About Us

Solvay, a pioneering chemical company with a legacy rooted in founder Ernest Solvay's pivotal innovations in the soda ash process, is dedicated to delivering essential solutions globally through its workforce of over 9,000 employees. Since 1863, Solvay harnesses the power of chemistry to create innovative, sustainable solutions that answer the world’s most essential needs such as purifying the air we breathe and the water we drink, preserving our food supplies, protecting our health and well-being, creating eco-friendly clothing, making the tires of our cars more sustainable and cleaning and protecting our homes.

We value the diversity that individuals bring and we invite you to consider a future with us, regardless of background, age, gender, national origin, ethnicity, religion, sexual orientation, ability or identity. We encourage individuals who may require any assistance or accommodations to let us know to ensure a seamless application experience. We are here to support you throughout the application journey and want to ensure all candidates are treated equally. If you are unsure whether you meet all the criteria or qualifications listed in the job description, we still encourage you to apply.

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