Customer Service Representative

Cross Border Talents; Cascais; On-site; EUR 24,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Job summary

Cross Border Talents in Lisbon, Portugal is seeking a Dutch-speaking customer support professional for SMBs across the Dutch market. You will advise clients, help them grow self-serve ads, and provide pre- and post-sales support via multiple channels.

Requirements include native Dutch and strong English (B2+), excellent communication and empathy, IT skills, and willingness to work rotating shifts. Health insurance is provided.

Qualifications

• Native-level Dutch with strong English (B2+).
• Excellent communication, empathy and problem-solving for customer satisfaction.
• Good IT skills and quick adaptability to reporting tools.
• Willingness to work rotating shifts in Lisbon.

Responsibilities

• Multi-Channel Support: provide support to SMBs via phone, email and chat.
• Advertising Growth: support and expand the self-serve advertising base for SMB clients.
• Pre- & Post-Sales Support: deliver pre- and post-sales assistance for self-service products.
• Product & Tool Support: provide product and tool assistance to improve the customer experience.
• Problem Solving & Insights: identify trends and provide product feedback to engineering.

Skills

Dutch (native)

English (B2+)

Communication

Empathy

Problem solving

Customer focus

IT skills

Reporting tools

Rotational shifts

Job description

Job Description

Are you passionate about online advertising and new technologies? Would you like to join one of the leading tech companies? We are looking for an enthusiastic, customer-focused professional to join our team in Lisbon, Portugal, providing support to small and medium-sized businesses (SMBs) across the Dutch market.

In this role, you will act as a trusted advisor to a portfolio of clients, helping them grow their services and maximize the self-serve advertising base across multiple communication channels.

Key Responsibilities

• Multi-Channel Support: Provide support to SMBs via phone, email, and chat.

• Advertising Growth: Support and expand the self-serve advertising base for SMB clients within the online and digital advertising domain.

• Pre- & Post-Sales Support: Deliver comprehensive pre- and post-sales assistance for all self-service products.

• Product & Tool Support: Provide product and tool assistance to continuously improve the customer experience.

• Problem Solving & Insights: Identify trends, solve multi-client challenges, and provide vital product feedback and insights from customers directly to the engineering department.

Requirements & Qualifications

Must-Have

• Language Skills: Native-level proficiency in Dutch, combined with solid English knowledge (at least B2 written, spoken, and read).

• Core Competencies: Strong communication skills, empathy, problem-solving abilities, and a high focus on customer satisfaction.

• Technical Skills: Good IT skills and quick adaptability in the use of reporting tools.

• Flexibility: Availability to work on rotational shifts.

Working Conditions & Schedule

• Contract Type: Uncertain-term employment contract with a foreseeable duration of 12 months (transitioning to a permanent relationship after 2 years).

• Working Hours: 40 hours per week (8 hours per day plus an additional lunch break hour).

• Schedule: Rotational shift pattern, Monday to Sunday from 07:00 to 21:00.

• Workplace: Located at our office building TP Open in Lisbon, Portugal.

• Holidays: 22 days of annual leave per year in accordance with Portuguese law, alongside Portuguese public holidays (with compensation days provided if working on a holiday).

• Perks & Benefits: Health insurance provided from day one of your employment contract.