Customer Service Lean Management

Prestwick Aerosystems; Lisboa; Híbrido; EUR 55 000 - 78 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid working model

Modern office in Parque das Nações

Resumo da oferta

Airbus Portugal SA is seeking a Customer Service Lean Management professional in Lisbon to drive Lean initiatives across Customer Services and Airbus Portugal. You will lead Value Stream Mapping, analyze processes, and implement performance improvements using data-driven methods.

The role requires strong experience in Lean tools, data visualization with Looker Studio, Skywise familiarity, and the ability to coach teams through PDCA cycles.

Qualificações

• Profound knowledge in AOS / Lean Management / Problem Solving.
• Experience leading lean workshops (Kaizen, VSM, Hoshin Kanri, 5S).
• Ability to lead cross-functional initiatives and manage stakeholders at different levels.

Responsabilidades

• Analyze and document business processes across departments.
• Lead Value Stream Mapping, Analysis and Design for Customer Services incl. Airbus Portugal.
• Propose value stream enhancements to improve performance.
• Support VSM & AOS target convergence with SMART targets.
• Define governance of issue resolution reviews (PPS/PDCA).
• Deploy Lean strategy across Value Stream with KPI tree and Gates.

Conhecimentos

Lean Management

Problem Solving

Kaizen

VSM

Hoshin Kanri

5S

Python

Pyspark

SQL

SLATE

Apsheets

Google Looker Studio

Skywise

Ferramentas

Skywise

Google Looker Studio

Python

Pyspark

SQL

Descrição da oferta de emprego

## Customer Service Lean ManagementApply: Lisbon (Airbus Portugal): Full time: Posted 21 Days Ago: JR10394267****Job Description:****We are looking for a Customer Service Lean Management to join our Airbus GBS in Lisbon!**Responsibilities - your mission:*** Supporting the drumbeat of the inputs and root cause analysis of the major business key performance indicators will be one of your tasks, as well as the data based definition and development of new business and performance indicators.* Analyze and document business processes across various departments.* Lead Value Stream Mapping, Analysis and Design activities across Customer Services incl Airbus Portugal to analyze our way of working enabling performance increase and process simplification* Propose value stream enhancement to improve competitiveness through operational/financial performance* Support VSM & AOS target convergence in line with TCO and S 2030 ambition trajectory, ensuring SMART targets, consistent with Value Stream view and flow needs* Define and align governance of issue resolution reviews (PPS/PDCA)* Implement and active support of issue resolution cascade linked to performance reviews along the Value Stream, especially where PDCA actions extend beyond several processes* Secure the deployment of Lean strategy in the Value Stream ( KPI tree and Performance Measurement. Std Agenda, SMS,Quality Gates... based on the AOS bricks and quality standards of Airbus* Collaborate with central and local Performance Teams on managing various performance topics (AOS, QGates, Top Company and Top Functional objectives, ...)* Analyze data to define and develop Workflow Control Boards across Customer Services Processes including coding such as Python, Pyspark, SQL, SLATE, Apsheets and Google Looker Studio* Perform Lean awareness and training to increase the AOS maturity of each Business Line incl. Airbus Portugal**Requirements - our ideal candidate will have:**As the successful candidate you will be able to demonstrate some of the following skills and competencies:* Profound knowledge and hands-on experience in AOS / Lean Management / Problem Solving.* Proven experience in leading lean workshops such as Kaizen, VSM, Hoshin Kanri, 5S.* Proven ability to lead complex, cross-functional initiatives from conception to completion, successfully managing stakeholders at different levels of the organisation* The ability to inspire and provide purpose, clearly articulating the \"why\" behind our initiatives.* Capability to design effective strategies for change management, coaching, mentoring, and training.* Strong analytical skills with the ability to identify issues and develop creative solutions.* You have good command and control over Programming Languages and BI such as Python, Pyspark, SQL, SLATE, Apsheets and Google Looker Studio* You have advanced hands-on skills to prepare and visualize data in a meaningful manner with Skywise technologies. 2 years of relevant experience in Skywise technologies is desirable* Knowledge of GenAI technologies is a plus.* Negotiation-level English proficiency**Benefits - what’s in it for you:*** The chance to work in a multicultural environment.* The opportunity to grow your skills and capabilities thanks to our Airbus learning offer (digital solutions, classroom sessions, certified training....) and career opportunities across the globe.* A hybrid working model, allowing you to combine onsite and offsite work.* A modern office at Parque das Nacoes, well connected to public transportation.* A motivated and fun crew to grow and build and shape the GBS together.* An intense and exciting onboarding experience.* Work in a balanced environment: Beyond the many benefits offered to its employees, joining Airbus is also the guarantee of a respectable work-life balance. At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.********Company:********Airbus Portugal SA**Employment Type:**Permanent-------**Experience Level:**Professional**Job Family:**Improvement & Performance Management By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.