Customer Service Ambassador (French Market)

Cross Border Talents; Santo Tirso; On-site; EUR 13,000 - 20,000; Full time

Benefits offered by this job

Relocation support

Paid initial training

Attendance bonus

Meal allowance

Productivity bonus

Career progression opportunities

Discounts with partner brands

Job summary

Cross Border Talents is seeking a French-speaking Customer Service Ambassador in Porto to support energy sector customers. You will handle calls, process requests, guide customers, and resolve issues while contributing to a fast-growing project.

The role requires a strong French proficiency (C1/C2), excellent communication, and a proactive approach. The position is on-site initially with potential remote work after performance targets are met, offering 40 hours per week, a paid training, and

Qualifications

• Excellent command of spoken and written French (C1/C2 mandatory).
• Excellent interpersonal and communication skills with a customer-oriented mindset.
• Good theoretical and practical knowledge of IT.
• Available for a full-time position (40 hours per week) with rotating shifts.

Responsibilities

• Handle calls to respond to customer enquiries.
• Process customer requests via back-office activities.
• Advise and support customers throughout the process and propose solutions.
• Resolve issues, manage complaints, and ensure high-quality customer service.
• Carry out sales and marketing activities as required by the project.
• Utilize IT applications and tools efficiently.

Skills

French (C1/C2)

Customer focus

Strong communication

IT knowledge

Job description

Job Description

Join us as a French-speaking Customer Service Ambassador in Porto. This role involves supporting customers in the energy sector, responding to enquiries, processing requests, and providing optimal solutions while contributing to a fast-growing project.

Key Responsibilities

• Call Handling: Make and receive calls to respond to customer enquiries.

• Back-Office Processing: Process customer requests through various back-office activities.

• Customer Guidance: Advise and support customers throughout the entire process, identifying needs and proposing appropriate solutions.

• Issue Resolution: Handle objections, manage complaints, and ensure high-quality customer service and overall customer experience.

• Sales & Marketing: Carry out sales and marketing activities as required by the project.

• System Usage: Utilize various IT applications and tools efficiently.

Requirements & Qualifications

Must-Have

• Language Skills: Excellent command of spoken and written French (C1 or C2 level is mandatory).

• Core Competencies: Excellent interpersonal and communication skills, a customer-oriented mindset, focus on results, and a proactive attitude with the ability to propose solutions.

• Technical Skills: Good theoretical and practical knowledge of IT.

• Availability: Available for a full-time position (40 hours per week, 8 hours per day) with the flexibility to work variable and rotating shifts.

Nice-to-Have

• Previous experience in customer relations, customer service, customer support, call centres, sales, or consulting.

Working Conditions & Schedule

• Work Model: On-site (initial 3 to 4 months of on-site work, with the possibility of remote work thereafter, subject to meeting performance targets).

• Working Hours: 40 hours per week (8 hours per day) on variable and rotating shifts.

• Workplace: Modern, centrally located office in Porto, Portugal, with full relocation support provided.

• Additional Benefits: Employment contract provided from day one, including paid initial training, attendance bonus, meal allowance, guaranteed productivity bonus for the first six months (€100/month), real opportunities for career progression, and discounts/partnerships with major brands and institutions