Customer Service Ambassador (French Market)

Cross Border Talents; Vila do Conde; On-site; EUR 13,000 - 20,000; Full time

Benefits offered by this job

Relocation support

Paid training

Attendance bonus

Meal allowance

Productivity bonus

Career progression

Brand discounts

Job summary

Cross Border Talents is seeking a French-speaking Customer Service Ambassador to support customers in Porto. The role covers call handling, back-office processing, and guiding clients through the full journey with a focus on high-quality service and satisfaction.

You will collaborate across teams, participate in sales and marketing activities, and use IT tools and CRM systems to resolve issues. On-site work initially with a view to remote options after performance targets are met.

Qualifications

• Fluent French required (C1/C2).
• Excellent interpersonal and communication skills.
• Customer-oriented mindset with proactive attitude.
• Good theoretical and practical IT knowledge.

Responsibilities

• Handle calls to respond to customer enquiries.
• Process customer requests via back-office activities.
• Guide customers end-to-end and propose solutions.
• Resolve objections and manage complaints to ensure satisfaction.
• Conduct sales and marketing activities as needed.
• Use various IT applications and tools efficiently.

Skills

French (C1/C2)

Interpersonal skills

Customer focus

IT literacy

Tools

CRM systems

IT tools

Job description

Job Description

Join us as a French-speaking Customer Service Ambassador in Porto. This role involves supporting customers in the energy sector, responding to enquiries, processing requests, and providing optimal solutions while contributing to a fast-growing project.

Key Responsibilities

• Call Handling: Make and receive calls to respond to customer enquiries.

• Back-Office Processing: Process customer requests through various back-office activities.

• Customer Guidance: Advise and support customers throughout the entire process, identifying needs and proposing appropriate solutions.

• Issue Resolution: Handle objections, manage complaints, and ensure high-quality customer service and overall customer experience.

• Sales & Marketing: Carry out sales and marketing activities as required by the project.

• System Usage: Utilize various IT applications and tools efficiently.

Requirements & Qualifications

Must-Have

• Language Skills: Excellent command of spoken and written French (C1 or C2 level is mandatory).

• Core Competencies: Excellent interpersonal and communication skills, a customer-oriented mindset, focus on results, and a proactive attitude with the ability to propose solutions.

• Technical Skills: Good theoretical and practical knowledge of IT.

• Availability: Available for a full-time position (40 hours per week, 8 hours per day) with the flexibility to work variable and rotating shifts.

Nice-to-Have

• Previous experience in customer relations, customer service, customer support, call centres, sales, or consulting.

Working Conditions & Schedule

• Work Model: On-site (initial 3 to 4 months of on-site work, with the possibility of remote work thereafter, subject to meeting performance targets).

• Working Hours: 40 hours per week (8 hours per day) on variable and rotating shifts.

• Workplace: Modern, centrally located office in Porto, Portugal, with full relocation support provided.

• Additional Benefits: Employment contract provided from day one, including paid initial training, attendance bonus, meal allowance, guaranteed productivity bonus for the first six months (€100/month), real opportunities for career progression, and discounts/partnerships with major brands and institutions