Customer Quality Engineer

Jobtailor; Lisboa; Presencial; EUR 35 000 - 52 000; Tempo integral

Resumo da oferta

Jobtailor is seeking a Quality and Customer Liaison professional with strong automotive quality experience. You will ensure customer requirements align with internal processes, act as the main customer representative, and drive continuous improvement across facilities.

Responsibilities include maintaining strong customer relationships, coordinating corrective actions, and supporting audits. The role emphasizes data-driven quality and cross-functional teamwork with a global reach.

Qualificações

• Educational background or proven experience in automotive plastics quality.
• Strong organizational, leadership and teamwork capabilities.
• Experience in quality processes and customer communication.

Responsabilidades

• Demonstrate customer-centric mindset to understand needs and deliver customized services.
• Act as bridge between internal functions and customer for clear information flow to APTIV.
• Ensure requirements and quality targets are understood and fulfilled across product lines.
• Serve as Customer Representative per IATF 16949 standards.
• Maintain strong customer relationships through regular site presence.
• Monitor and drive corrective actions via 8D and other methods.
• Support customer audits and maintain required documentation.

Conhecimentos

Organizational Skills

Management Skills

Project Management

Customer Service

MS Office

Power BI

MiniTab

Creativity

Critical Thinking

Adaptability

Problem Solving

Six Sigma

Language & Culture Knowledge

Automotive Quality

Formação académica

Bac+5 or equivalent in scientific/technical specialty

Quality/Engineering degree

Ferramentas

MS Office

Excel

Power BI

Statistics software MiniTab

Descrição da oferta de emprego

Responsibilities

• Demonstrate a customer centric mindset to better understand customer needs and deliver customized services that strengthen trust, satisfaction, and continuous improvement
• Act as the communication bridge between internal functions and the customer to ensure clear, efficient, and aligned information flow between Customer and APTIV
• Ensure that Customer and APTIV requirements, quality targets, and expectations are understood and fulfilled across all product lines
• Serve as the Customer Representative in accordance with IATF 16949 standards
• Act as the Yazaki Global Quality representative, ensuring adherence to global quality processes and expectations
• Support the Customer Quality activities across EMEA, with a focus on North Africa operations
• Understand and analyse customer scorecards, communicate results internally, and help drive actions to maintain or recover performance
• Recommend corrective actions at plant level and escalates issues when actions are not properly implemented
• Identify and understand customer specific requirements and ensure they are clearly communicated within the Aptiv organization
• Maintain a strong customer relationship through regular presence at customer sites
• Act as the first escalation level for customer issues and support the management of escalations
• Support preparation and follow up of management reviews with the customer
• Monitor complaint resolution (initial response, 3D, 8D…) to ensure timely and high quality responses and promote continuous improvement
• Capture and share lessons learned across all plants to prevent recurrence of issues
• Support and coordinate teams during critical customer activities (pilots, startups)
• Follow up systemic improvement plans and verify the effectiveness of corrective actions
• Participate in customer audits and support plants in maintaining required documentation (e.g., SharePoint)
• Identify internal weaknesses, suggest improvement opportunities, and support the implementation of improvement initiatives

Requirements

• Bac+5 or equivalent in scientific or technical specialty, or proven experience in the field of quality in the automotive or plastics industry
• Quality, Engineering or similar technical degree
• Organizational Skills
• Management Skills and Teamwork
• Project Management Skills & Customer Service Communication skills
• MS Office; Excel, Power BI & Statistics software: MiniTab
• Creativity and Critical Thinking
• Adaptability & Consistency
• Problem Solving Skills & 6Sigma knowledge
• Knowledge of the language and culture in use at the respective customers
• Experience on Automotive Industry more than 2 years (Quality process, Customer or quality data analyst)

Core Competencies

Demonstrates expertise in customer relationship management and quality assurance within the automotive industry, ensuring adherence to IATF 16949 standards and driving continuous improvement initiatives. Proficient in analyzing customer scorecards and implementing corrective actions to enhance customer satisfaction and operational efficiency.