Customer Service Specialist

Yazaki Corporation; Aveiro; Presencial; EUR 21 000 - 30 000; Tempo integral

Resumo da oferta

Yazaki Corporation in Aveiro, Portugal, is hiring a Customer Service Specialist to manage order processing, inventory, and cross-functional coordination across procurement, sales, and warehouse teams.

The ideal candidate holds a university degree in logistics or supply chain, is proficient in Excel and SAP, and demonstrates analytical rigor, urgency, and adaptability to dynamic customer needs.

Qualificações

• Academic background: University degree in Logistics or Supply Chain.
• Analytical skills: able to handle specific and complex analysis with high accuracy.
• Action oriented and results-driven.
• Ability to take on new opportunities with urgency and high energy.
• Adaptability to shifting demands in real time.

Responsabilidades

• Process standard and emergency orders via various channels and platforms.
• Coordinate cross-functionally with procurement, Demand & Capacity, Sales, Warehouse.
• Reschedule orders based on fluctuation analysis (long-term and short-term).
• Manage backlog, coverage reports, and outbound checks; communicate with customers.
• Handle crisis-related activities: direct shipment coordination, invoicing, and transportation.

Conhecimentos

Analytical skills

Action oriented

Adaptability

Formação académica

University degree in Logistics or Supply Chain

Ferramentas

SAP

Excel

Descrição da oferta de emprego

Join Yazaki. Connect to the future.

Founded in 1929, Yazaki is a Japanese full systems supplier of wire harness, electrical, data products and solutions enabling vehicle electrification, connectivity, and autonomy integration. More than 235,000 committed and highly motivated employees in 45 countries make us one of the most successful international automotive suppliers. Join a family-owned company committed to being environmentally friendly in every aspect of its business, contributing to society, and inspiring trust. To strengthen our team, we are looking for aCustomer Service Specialist in our plant in [[location]].

Responsabilities

Customer order processing:

• Processing standard orders ( SPOT-orders/ Manual schedules / Schedules) received via EDI/ PDF/ Excel or accessed through customer platforms
• Processing Emergency orders
• Error management
• Cross functional coordination (with procurement team, Demand & Capacity, Sales, Warehouse,..)
• Reschedule orders accroding to fluctuation analysis ( Longterm + Shorterm)
• Assessing feasibility and executing customer requests such as order changes, cancellations, postponements, and transportation mode adjustments
• Cross functional coordination with procurement team, Demand & Capacity, Sales, Warehouse,...
• Backlog management ( Report download, customer checks, Crossfunctional communication with Traffic/ Procurement/ Warehouse/ ...)
• Coverage reporting (In transit / Stock / Open orders/...)
• Outbound check
• Customer communication

Inventory management:

• Obsolete and overstock analysis
• Not picked up analysis

Crisis management:

• Direct shipment handling ( VAT checks/ Coordination/ Process/ Invoicing/ Transportation/ ...)
• Cross functional coordination with procurement team, Demand & Capacity, Sales, Warehouse,…
• Under Allocation parts follow up

Supporting processes:

• CIA process ( Follow up on invoice payment/ DN releases / Shipment announcements/...)
• Invoicing: Additional cost invoicing/ credit notes/ Tooling invoices/…

Customer specific processes

• Recharges process to specific customers
• Exceptional transportation booking
• Ordering packaging material
• Customer platform

Requirements

• Academic Background : University degree in Logistics or Supply Chain
• Analytical skills - Able to handle specific and complexe analysis with high level of accuracy
• Excel - High level of proficiency
• Knowledge of SAP
• Action oriented
• Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Adapting approach and demeanor in real time to match the shifting demands of different situations.

At Yazaki, we arecommitted to providing equal employment opportunities for everyone which extends to all aspects of the employment relationship.