Customer Quality Engineer

Bloq.it; Lisboa; Presencial; EUR 40 000 - 60 000; Tempo integral

Resumo da oferta

Bloq.it, a Lisbon-based tech scale-up, is hiring a Customer Quality Engineer to join the quality team. You will monitor after-installation performance, analyze data, and drive improvements across installation and maintenance processes.

The role emphasizes proactive problem solving, data-driven reporting, and collaboration with maintenance and engineering to ensure high-quality locker solutions for customers in Europe.

Qualificações

• Experience in electronics or electromechanical manufacturing.
• Strong data analysis and problem-solving abilities required.
• Knowledge of quality control methodologies and tools desired.

Responsabilidades

• Monitor locker performance after installation and record defects.
• Analyze data to identify trends and root causes.
• Implement corrective actions and preventive measures.
• Develop and track KPIs for product and service quality.
• Collaborate with maintenance and engineering to improve processes.

Conhecimentos

Electronics QA

Data analysis

Root cause analysis

Quality tools

Formação académica

Bachelor’s degree in engineering or quality management

Ferramentas

8D

FMEA

Excel

Minitab

Descrição da oferta de emprego

You've probably walked past our lockers on the streets of your city. That's where it starts! But we're building something much bigger: the infrastructure layer for how Europe receives deliveries.
We've scaled past €100M in revenue across 9 countries in under four years, with tens of millions of people using our products every month. And we're now one of the fastest growing tech scale-ups in Europe.
We are in search of a Customer Quality Engineer to join our innovative team as our new #bloqstar. In this role, you'll play a crucial role in the quality team. Fair warning: we're scaling fast and the data and reporting capabilities are scaling with us. You'll often need to pull from multiple systems and build the picture yourself before you can analyse it. If you need everything pre-structured to do good work, this isn't the role.

What You’ll Be Doing

• Continuously monitor the performance of lockers after installation, collecting data on failures, defects, and other non-conformities
• Analyze historical and real-time data to identify trends, root causes of problems, and improvement opportunities
• Design and implement a structured process for collecting, logging, and tracking customer complaints
• Proactively manage quality issues reported after installation, ensuring a quick and effective resolution
• Analyze complaint trends to identify recurring component failures, batch issues, or usage patterns
• Implement corrective and preventive actions to avoid the recurrence of problems
• Coordinate with maintenance and engineering teams to ensure the quality of solutions
• Lead continuous improvement initiatives, seeking to optimize installation and maintenance processes
• Develop and implement new Key Performance Indicators (KPIs) to measure product and service quality
• Collaborate in creating technical documentation and training for maintenance teams, aiming to standardize processes and increase technical knowledge
• Improve the organization and accessibility of information in databases, facilitating analysis and decision-making
• Develop customized reports to meet the needs of different areas of the company

What You’ll Bring To The Table

• Proven experience in electronics, electromechanical or cables product manufacturing.
• Bachelor's degree in a relevant field like engineering, quality management, etc. is a plus
• Strong knowledge of quality control methodologies, tools, and best practices
• Excellent analytical, problem-solving, and data analysis skills