Customer Project Manager

Nokia

Lisboa

Hybrid

EUR 60,000 - 100,000

Full time

21 hours ago

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Benefits offered by this job

Flexible and hybrid working schemes

Life insurance

Well-being programs

Nokia Employee Resource Groups (NERGs)

Career & skills development support

Coaching & mentorship access

Job summary

Nokia is seeking a Customer Project Manager in Lisbon, Portugal to lead end-to-end delivery of complex customer projects in railway and telecommunications. You will be the primary customer interface, overseeing planning, scope, schedule, budget, risks, and opportunities to ensure contractual and quality standards are met.

You will coordinate with diverse teams, drive financial performance, and manage change across stakeholders while identifying growth opportunities and ensuring strong customer

Qualifications

Fluent in English and Hebrew is required.
12+ years of experience in Customer Project Management and Contract Management.
Proven experience managing complex customer-facing projects in railway, transportation, or telecommunications environments.
Strong knowledge of T2G, railway systems, and IP backbone networks.
Experience forecasting, managing project financials, and achieving commercial performance.
Strong stakeholder engagement, negotiation, and customer relationship skills.
Understanding of risk, change, and project governance principles.
Ability to lead cross-functional teams in dynamic environments.
Excellent communication and presentation skills.
Project Management certification (PMP, PRINCE2, or equivalent) is an advantage.

Responsibilities

Lead end-to-end management of customer projects and programs within railway and telecom environments.
Drive project planning, stakeholder management, financial performance, risk and opportunity management.
Coordinate cross-functional teams to ensure successful project delivery.
Serve as the main customer contact during project execution and delivery.
Ensure compliance with contractual obligations, company methodologies, and quality standards.
Manage project financials including forecasting, profitability, and cost control.
Drive change management and align stakeholders across the project.
Develop and maintain communication plans with customers and internal teams.
Monitor KPIs and implement corrective actions as needed.
Capture lessons learned and promote continuous improvement.

Skills

English fluency

Hebrew fluency

Customer project management

Contract management

Railway/telecom domain knowledge

Financial forecasting

Stakeholder management

Cross-functional leadership

Negotiation

Risk management

Change management

Communication & presentation

Education

Bachelor's degree in Engineering, Telecommunications, Business, or related field

Job description

Job Description

The Customer Project Manager is responsible for the end-to-end management and delivery of customer projects and programs within the railway and telecommunications environment. Acting as the primary interface for the customer throughout project execution, this role drives project planning, stakeholder management, financial performance, risk and opportunity management, and operational delivery. The Customer Project Manager ensures projects are delivered in accordance with contractual obligations, company methodologies, and quality standards while fostering strong customer relationships and business growth opportunities.

Job Description

How You Will Contribute And What You Will Learn

Lead the planning, execution, monitoring, and closure of customer projects and programs.
Manage project scope, schedule, budget, quality, risks, and opportunities throughout the project lifecycle.
Coordinate and lead cross-functional teams to ensure successful project delivery.
Serve as the primary point of contact for customers during project execution and delivery.
Ensure contractual commitments, performance targets, and customer expectations are achieved.
Manage project financials, including forecasting, profitability, and cost control.
Drive change management activities and ensure alignment across all project stakeholders.
Develop and maintain effective communication plans with customers and internal stakeholders.
Monitor project performance through agreed KPIs and implement corrective actions when needed.
Ensure compliance with company processes, methodologies, governance requirements, and health and safety standards.
Support pre-sales and business development activities by contributing project management expertise.
Identify opportunities for contract growth, renewal, and additional customer value.
Capture and apply lessons learned and best practices to drive continuous improvement.

Key Skills And Experience

Must have:

Mandatory fluent in English and Hebrew.
12 years+ of experience in Customer Project Management and Contract Management.
Proven experience managing complex customer-facing projects within railway, transportation, or telecommunications environments.
Strong knowledge of T2G, railway systems, and IP backbone networks.
Experience managing project financials, forecasting, and commercial performance.
Strong customer relationship management, stakeholder engagement, and negotiation skills. Ability to manage different projects, including different customer interfaces.
Solid understanding of risk management, change management, and project governance principles.
Ability to lead cross-functional teams and deliver results in a dynamic environment.
Excellent communication and presentation skills.
Bachelor's degree in Engineering, Telecommunications, Business, or a related field is preferred.
Project Management certification (PMP, PRINCE2, or equivalent) is an advantage

Nice to have

Demonstrated rollout and deployment management experience. Bachelor's degree in Engineering, Telecommunications, Business, or a related field is preferred.
Project Management certification (PMP, PRINCE2, or equivalent) is an advantage

About Us

Advancing connectivity to secure a brighter world.

Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we're advancing connectivity to secure a brighter world. Learn more about life at Nokia .

Our recruitment process

We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

If you're interested in this role but don't meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.

The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia .

About The Team

Flexible and hybrid working schemes
A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
Life insurance to all employees to provide peace of mind and financial security
Well-being programs to support your mental and physical health
Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs)
Employee Growth Solutions to support your personalized career & skills development
Diverse pool of Coaches & Mentors to whom you have easy access
A learning environment which promotes personal growth and professional development - for your role and beyond