AI & Business Process Transformation Trainee

Nokia; Amadora; Hybride; EUR 6 700 - 10 000; Plein temps

Avantages offerts par ce poste

Flexible and hybrid working schemes

Meal allowance

Well-being programs

NERGs support

Growth Solutions for career & skills

Coaches & Mentors access

Learning environment for growth

Résumé du poste

Nokia’s Digital Office in the Amadora area is offering a 12‑month internship in the Strategy and Transformation unit. You will join the PM Practices, Process and Tools team to map processes, identify AI and automation opportunities, and translate needs into concrete user stories and prototypes.

You will build and test automations using Power Platform, ServiceNow, SharePoint, PowerBI, Copilot, and work on data-driven dashboards to support decision making while following responsible AI practices.

Qualifications

• Candidate currently finishing BSc or MSc in Telecommunications, Computer Science, Electrical Engineering, or related field.
• Strong curiosity about generative AI, automation, data analytics, digital transformation.
• Professional fluency in English.

Responsabilités

• Map processes and identify pain points where AI, automation, and data can remove friction.
• Translate business needs into clear user stories, requirements, prototypes, and improvement actions.
• Experiment with AI responsibly to improve workflows, governance, and portfolio management.
• Build and test automations using Microsoft Power Platform, ServiceNow, SharePoint, PowerBI, Copilot, and approved AI capabilities.
• Create dashboards, reports, and insights to support data-driven decisions and show value delivered.

Connaissances

Generative AI interest

Data analytics

Digital transformation

English fluency

Formation

Degree in Computer Science, Engineering, Information Systems, Data, Business, Management or related field

Outils

Power BI

Power Apps

Power Automate

ServiceNow

SharePoint Online

SQL

Python

Description du poste

Job Description

At Nokia’s Digital Office (DO), we are transforming how IT enables the company to operate, innovate, and grow. Our ambition is to create a simpler, more secure, and more agile digital environment—using data, AI, and automation to improve experiences, accelerate delivery, strengthen quality, and generate measurable business value.

You will join the Strategy and Transformation Unit within the Digital Office (DO) and the new IT organization, you will collaborate with teams across Nokia to translate transformation priorities into practical results. Through real assignments, you will gain hands-on exposure to business processes, data, AI-enabled workflows, automation, governance, security, and change adoption in a global technology environment.

As part of the Portfolio, PM Practices, Process and Tools (PMPT) team, you will help rethink end-to-end processes, test practical AI solutions, and embed new ways of working that can scale across the organization. You will work alongside experienced colleagues to turn ideas into measurable efficiencies—bringing curiosity, energy, and resilience, while learning quickly, sharing openly, and contributing from day one.

Position: Internship

Duration: 12 months

Start date (tentative): November, 2026

Location: Hybrid in Amadora, Portugal

Education Recommendations: Currently a candidate finishing their BSc or MSc degree in Telecommunications, Computer Science, Electrical Engineering, or a related field with an accredited school

How You Will Contribute And What You Will Learn

• Discover opportunities by mapping processes, understanding pain points, and identifying where AI, automation, and data can remove friction or improve decisions.
• Co-create solutions with colleagues across Digital Office, translating business needs into clear user stories, requirements, prototypes, and practical improvement actions.
• Experiment with AI responsibly to improve workflows, knowledge access, reporting, governance, and portfolio management—while keeping people, quality, security, and compliance in the loop.
• Build and test automations using tools such as Microsoft Power Platform, ServiceNow, SharePoint, PowerBI, Copilot, and approved AI capabilities.
• Use data to tell a story by creating dashboards, reports, and insights that support fact-based decisions and clearly show the value delivered.
• Drive adoption by preparing guidance, demonstrations, communications, and learning materials that help teams confidently adopt new processes and AI-enabled ways of working.
• Measure impact by tracking efficiency gains, cycle-time reduction, quality improvements, user adoption, and lessons learned.
• Keep learning by exploring emerging technology, sharing discoveries, seeking feedback, and continuously improving your work.

Key Skills And Experience

You have:

• A degree in Computer Science, Engineering, Information Systems, Data, Business, Management, or a related field.
• Strong curiosity about generative AI, automation, data analytics, digital transformation, and how technology can improve work.
• High energy and the capacity to manage several priorities, take ownership, and deliver high-quality work in a fast-moving environment.
• A growth mindset: you learn quickly, seek feedback, and are willing to move outside your comfort zone.
• Resilience and adaptability when requirements evolve, experiments do not work as planned, or change takes time.
• Professional fluency in English.

It would be nice if you also had:

• Generative AI tools, prompt design, AI agents, or responsible AI concepts.
• Power BI, Power Apps, Power Automate, ServiceNow, SharePoint Online, SQL, Python, process modelling, or workflow automation.
• Agile ways of working, user stories, design thinking, project work, or change and adoption activities.
• A portfolio, prototype, dashboard, automation, or university project that demonstrates curiosity and initiative.

About Us

Advancing connectivity to secure a brighter world.

Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.

Learn more about life at Nokia.

Our recruitment process

We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.

The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia.

About The Team

Some of our benefits for trainees in Portugal :

• Flexible and hybrid working schemes
• Meal allowance to support daily needs
• Well-being programs to support your mental and physical health
• Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs)
• Employee Growth Solutions to support your personalized career & skills development
• Diverse pool of Coaches & Mentors to whom you have easy access
• A learning environment which promotes personal growth and professional development - for your role and beyond