Customer & Project Manager

Takeda Pharmaceutical Co.; Lisboa; On-site; EUR 38,000 - 52,000; Full time

Job summary

Takeda Pharmaceutical Co. in Lisbon, Portugal, is seeking a field-based professional to strengthen relationships with healthcare institutions and stakeholders across Southern Portugal, focusing on gastrointestinal diseases.

You will work with healthcare professionals, pharmacists, and administrators to advance patient outcomes and business priorities. You will contribute to customer engagement strategies, field projects, and omnichannel initiatives, generating insights and supporting data-driven

Qualifications

• Bachelor's degree in life sciences, pharmacy, healthcare, business, or a related field.
• Experience within the pharmaceutical, biotechnology, or healthcare industry.
• Strong customer engagement, account management, and stakeholder management skills.
• Ability to understand and communicate scientific and clinical information effectively.
• Strong analytical, organizational, and project management capabilities.
• Effective communication, presentation, and influencing skills.
• Proficiency with customer relationship management systems, digital engagement tools, and data analytics platforms.
• Fluency in the local language and English, with a demonstrated commitment to compliance and ethical conduct.

Responsibilities

• Build trusted customer relationships by engaging healthcare professionals, hospital stakeholders, pharmacists, administrators, patient associations, and other relevant customers.
• Execute territory and account plans aligned with therapeutic area strategies, customer needs, and business priorities.
• Deliver scientific and product information to customers using approved materials and in accordance with compliance requirements.
• Identify customer insights and opportunities by assessing healthcare system needs and translating findings into actionable recommendations.
• Support customer-focused initiatives by helping plan and implement projects, educational programs, and omnichannel engagement activities.
• Collaborate across functions by working closely with commercial, medical, market access, and other teams to ensure aligned customer engagement.
• Monitor performance and market developments by providing feedback, field intelligence, and updates to internal stakeholders.
• Leverage digital and analytical tools to enhance customer engagement, improve project execution, and support data-driven decision-making.

Skills

Customer engagement

Account management

Stakeholder management

Analytical skills

Project management

Communication skills

Presentation skills

Influencing

CRM systems

Digital engagement tools

Data analytics platforms

Education

Bachelor's degree in life sciences

Tools

CRM systems

Digital engagement tools

Data analytics platforms

Job description

Job Description

About the Role

In this role, you will help build and strengthen strategic relationships with healthcare institutions and stakeholders across Southern Portugal (field based role), supporting therapeutic areas focused on gastrointestinal diseases. You will be part of a team that works closely with healthcare professionals and organizations to improve patient outcomes while advancing business priorities. Your work will contribute to the successful execution of customer engagement strategies, field-based projects, and initiatives that create value for patients and healthcare systems. You will play a key role in generating customer insights, supporting omnichannel engagement, and helping teams make informed decisions that drive sustainable business growth. Working collaboratively with colleagues across different functions, you will help ensure a consistent, customer-focused approach while maintaining the highest standards of compliance, ethics, and integrity.

How You Will Contribute

• Build trusted customer relationships by engaging healthcare professionals, hospital stakeholders, pharmacists, administrators, patient associations, and other relevant customers.
• Execute territory and account plans aligned with therapeutic area strategies, customer needs, and business priorities.
• Deliver scientific and product information to customers using approved materials and in accordance with compliance requirements.
• Identify customer insights and opportunities by assessing healthcare system needs and translating findings into actionable recommendations.
• Support customer-focused initiatives by helping plan and implement projects, educational programs, and omnichannel engagement activities.
• Collaborate across functions by working closely with commercial, medical, market access, and other teams to ensure aligned customer engagement.
• Monitor performance and market developments by providing feedback, field intelligence, and updates to internal stakeholders.
• Leverage digital and analytical tools to enhance customer engagement, improve project execution, and support data-driven decision-making.

Qualifications

• Bachelor's degree in life sciences, pharmacy, healthcare, business, or a related field.
• Experience within the pharmaceutical, biotechnology, or healthcare industry.
• Strong customer engagement, account management, and stakeholder management skills.
• Ability to understand and communicate scientific and clinical information effectively.
• Strong analytical, organizational, and project management capabilities.
• Effective communication, presentation, and influencing skills.
• Proficiency with customer relationship management systems, digital engagement tools, and data analytics platforms.
• Fluency in the local language and English, with a demonstrated commitment to compliance and ethical conduct.

Locations

Lisbon, Portugal

Base Salary Range:

€37,800.00 - €51,920.00

The estimated salary range reflects an anticipated range for this position. The actual base salary offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

For information about our benefits, please click here.

Worker Type

Employee

Worker Sub-Type

Regular

Time Type

Full time