Customer Care & Recall Agent - Dutch Speaker | Lisbon, Portugal

Cross Border Talents; Lisboa; Presencial; EUR 13 000 - 18 000; Tempo integral

Resumo da oferta

Cross Border Talents in Lisbon, Portugal is seeking a Customer Care & Recall Agent to be the voice customers hear when they need help. You will handle inquiries with a focus on tone and follow-through, ensuring issues are resolved efficiently.

Day to day, you will flag recurring issues, follow up on open cases, and maintain calm, clear communication with frustrated customers while contributing to a collaborative team environment.

Qualificações

• Able to stay organized when handling multiple cases.
• Clear, professional communication style, written and verbal.
• Reasonably tech-savvy and quick to learn internal systems.
• Some prior customer-facing experience is a plus, though not essential.

Responsabilidades

• Flag recurring issues so they can be addressed at the source.
• Follow up on open cases rather than letting them sit.
• Stay calm and clear with customers even when they're frustrated.
• Contribute to a supportive, collaborative team environment.

Conhecimentos

Organizational skills

Clear communication

Tech-savvy

Customer-facing experience

Descrição da oferta de emprego

We're helping an employer in Lisbon, Portugal find their next Customer Care & Recall Agent.

Day to day, you're the voice customers hear when they need help - tone and follow-through matter as much as the answer itself.

Key Responsibilities:

• Flag recurring issues so they can be addressed at the source
• Follow up on open cases rather than letting them sit
• Stay calm and clear with customers even when they're frustrated
• Contribute to a supportive, collaborative team environment

Requirements:

• Able to stay organized when handling multiple cases at once
• Clear, professional communication style, written and verbal
• Reasonably tech-comfortable - happy learning new internal systems
• Some prior customer-facing experience is a plus, though not essential

Working Conditions:

• Schedule: 08:00-17:00
• Work model: On-Site

Salary & Benefits:

• Salary: 1400 EUR

This is one of several openings we're currently recruiting for in Portugal - worth asking what else might fit if this one isn't quite right.