Dynamics CRM Lead - Data Quality, Governance & Analytics

ConvaTec Inc.; Lisboa; Híbrido; EUR 48 000 - 62 000; Tempo integral

Resumo da oferta

Convatec in Lisbon is seeking a CRM & Reporting Analyst to own and optimize Microsoft Dynamics CRM for Commercial teams. You will ensure system stability, data quality, and governance, aligning CRM functionality with commercial processes.

You will collaborate with IT, Sales, and Global CoE, manage data structures and security roles, deliver training, and drive CRM releases and improvements.

Qualificações

• Strong expertise in Microsoft Dynamics CRM administration and configuration.
• Advanced Excel proficiency; VBA, Power Automate, and Power BI are a plus.
• Solid understanding of commercial processes and CRM operating models.
• Experience with CRM data governance, security roles, and system integrations.
• Strong documentation, testing, and release-management discipline.

Responsabilidades

• Own CRM system ownership and ensure configuration supports commercial processes and user journeys.
• Manage CRM data structures, business rules, workflows, and security roles.
• Coordinate CRM releases, enhancements, testing, and deployments with IT and Global CRM teams.
• Ensure data quality, governance, and remediation activities across markets.
• Design and deliver CRM user training and support change management initiatives.

Conhecimentos

Dynamics CRM

Advanced Excel

VBA

Power Automate

Power BI

Data governance

Documentation

Ferramentas

Microsoft Dynamics CRM

Power BI

Descrição da oferta de emprego

Convatec in Lisbon is seeking a CRM & Reporting Analyst to own and optimize Microsoft Dynamics CRM for Commercial teams. You will ensure system stability, data quality, and governance, aligning CRM functionality with commercial processes.

You will collaborate with IT, Sales, and Global CoE, manage data structures and security roles, deliver training, and drive CRM releases and improvements.