Crew Controller (H24 Shifts)

HI FLY; Portugal; On-site; EUR 30,000 - 45,000; Full time

Job summary

A leading aviation company in Lisbon is seeking a Crew Controller to oversee crew scheduling and coordination. This role demands problem-solving skills and the ability to work in a fast-paced, 24/7 environment. Candidates should have experience in the aviation industry and be fluent in English. Join a dynamic team at a company known for its reliability and efficiency in aircraft operations.

Qualifications

• Professional experience in the aviation industry is an advantage.
• Knowledge of EU-OPS Subpart Q, Flight and Duty Time Limitations is an advantage.
• Fluent in spoken and written English is mandatory.
• Proficient in Microsoft Office, especially Excel.

Responsibilities

• Monitor and coordinate crew members’ daily activity.
• Provide assistance to crew members on the line.
• Ensure crew activities comply with regulations and company procedures.
• Liaise with the Travel Department for crew logistics.
• Maintain accurate crew information in company systems.
• Decision-making during unplanned operations.
• Track and modify crew members' rosters.

Skills

Aviation industry experience

Interpersonal skills

Analytical mindset

Problem solving

Multicultural awareness

Fluent in English

Microsoft Excel proficiency

Job description

Join to apply for the Crew Controller (H24 Shifts) role at HI FLY

Hi Fly is a leading widebody aircraft wet lease specialist operating worldwide, with an Airbus fleet of A330 and A340.

The wet lease business market is very demanding, and airlines are increasingly opting for wet lease solutions as they are found to be reliable, safe, and efficient. For that reason, Hi Fly fleet is steadily growing with new widebody additions in the coming months.

Considering the forecasted growth, we are currently looking for dedicated and highly motivated Crew Controllers to join our Integrated Operations Control Center (iOCC) team in Lisbon-Portugal.

As a Crew Controller, you will need strategic thinking and problem‑solving skills, paying attention to details when scheduling cockpit and cabin crew members.

The reporting line is to the Crew Control Supervisor.

Responsibilities

• Monitoring and coordination of crew members’ daily activity.
• Provide assistance to crew members on the line.
• Crew activities are planned in a timely, efficient, and cost‑effective manner and in accordance with regulatory Flight Time Limitations, Operations Manual as well as company Standard Operating Procedures.
• Liaise, as and when necessary, with the Travel Department to organize crew positionings and logistics related to such movements.
• All crew information and duty activities are accurately inserted in the company systems and are kept up to date.
• Take informed decisions when unplanned operations occur.
• Continuously track, update, and modify crew members rosters.

Requirements

• Previous professional experience in the aviation industry is an advantage.
• Knowledge of EU‑OPS Subpart Q, Flight and Duty Time Limitations and Rest Requirements will be an advantage.
• Multicultural awareness, excellent interpersonal skills, and a clear communication style.
• Due to the nature of the job an analytical mindset and good mathematics skills is required.
• Fast learner and highly motivated.
• Foster teamwork collaboration.
• Being able to work collaboratively in a team but also being capable of focusing and working independently when required to get analytical work done.
• High capacity of multi‑tasking, problem solving and strategic thinking.
• Highly flexible and ability to work in a fast‑paced environment.
• Fluent in spoken and written English is mandatory.
• Good proficiency in using Microsoft Office suite, especially Excel.

This is an office‑based role in Lisbon-Portugal, working shift patterns, 24/7/365. Due to the nature of the wet lease operations (ACMI and Charter), this is not an ordinary office job, and you can expect some very challenging and exciting days upon joining our Organization.

If you want to see other vacancies, visit our Careers page at www.hifly.aero.