Hebrew Customer Specialist in Portugal

BlueView Talent; Lisboa; On-site; EUR 15,000 - 26,000; Full time

Benefits offered by this job

Meal Allowance

Health and Life Insurance

Relocation Package

Onsite Work

Job summary

BlueView Talent is hosting a Customer Specialist position in Lisbon to deliver high-quality support across orders, accounts, products, and services. You will engage customers via phone, email, chat, and digital channels, ensuring a smooth, positive experience end-to-end.

Fluent Hebrew and English, EU citizenship or Portuguese residency, and a proactive, detail-oriented mindset are required. The role offers a competitive salary, meal allowance, health and life insurance, relocation assistance,

Qualifications

• Fluent in Hebrew (C1/C2) and English (B2) to communicate with customers.
• EU citizenship or valid Portuguese residency.
• Willingness to learn and grow in the Travel field.

Responsibilities

• Provide professional, friendly customer support across phone, email, chat, and digital channels.
• Assist customers with questions regarding orders, deliveries, payments, accounts, products, and services.
• Identify customer needs and provide clear, accurate, and relevant information.
• Document customer interactions, requests, and resolutions accurately in internal systems.
• Collaborate with internal teams to ensure customer issues are resolved efficiently and identify recurring issues for improvements.

Skills

Analytical skills

Creative thinking

Communication

Job description

Take Your Customer Service Career to the Next Level!

Are you passionate about helping customers and creating positive experiences? Join an international team as a Customer Specialist and play an important role in delivering high-quality customer support.

Role Overview:

As a Customer Specialist, you will serve as a key point of contact for customers, providing professional and personalized assistance across a wide range of topics, including orders, accounts, products, services, and general inquiries.

You will communicate with customers through phone, email, chat, and digital platforms, identifying their needs, providing appropriate solutions, and ensuring a smooth and positive experience throughout the entire support process.

Key Responsibilities:

• Deliver professional, friendly, and efficient customer support through phone, email, chat, and digital channels.
• Assist customers with questions regarding orders, deliveries, payments, accounts, products, and services.
• Identify customer needs and provide clear, accurate, and relevant information.
• Handle customer questions, complaints, and concerns professionally and effectively.
• Guide customers through relevant processes, platforms, products, and services.
• Document customer interactions, requests, and resolutions accurately in internal systems.
• Collaborate with internal departments to ensure customer issues are resolved efficiently.Identify recurring customer issues and share feedback to support continuous process and service improvements.
• Maintain up-to-date knowledge of products, services, policies, and procedures through regular training.

Requirements:

• Language Skills: Fluent in Hebrew (C1/C2 level) and English (B2 level)
• Eligibility: EU citizenship or valid Portuguese residency card
• Skills: Strong analytical, creative, and communication abilities
• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the Travel field

Why Join Us:

• Competitive Salary: We offer attractive compensation that reflects your skills and experience, recognising and rewarding your contributions
• Meal Allowance: Enjoy a meal allowance to keep you energised during working hours
• Health and Life Insurance: Benefit from comprehensive coverage to support your well-being.
• Relocation Package: Receive support if relocating to ensure a smooth transition
• Onsite Work: Engage and grow in a collaborative office environment