Content Moderator Dutch-Speaking

Innopath Consulting Lda; Lisboa; Presencial; EUR 13 000 - 20 000; Tempo integral

Resumo da oferta

Innopath Consulting Lda in Lisbon, Portugal, seeks a Dutch-speaking Content Moderator to join an on-site team. Fluency in Dutch and English, strong content moderation skills, and a good grasp of local market nuances are essential.

The role covers reviewing content to maintain quality and safety on a leading e-commerce platform, with six-month contract and relocation support for eligible candidates.

Qualificações

• Fluent Dutch and English proficiency.
• Strong content moderation skills.
• Demonstrated rational decision-making abilities.
• Understanding of local market nuances.
• Strong verbal and written communication skills.
• Ability to ensure policy and legal compliance and content safety.
• Ability to maintain high quality standards when reviewing content.
• Strong understanding of e-commerce product and service standards.
• Flexibility to adapt to policy changes and shifting schedules.

Responsabilidades

• Guarantee product and service standards on the e-commerce platform.
• Review content using rational decision-making and local market expertise.
• Ensure high standards of quality when reviewing content.
• Develop and maintain expertise in e-commerce product and service standards.
• Review content within agreed latency Service Levels and quality standards.
• Ensure policy and legal compliance, as well as the safety of content uploaded to the platform.
• Identify and elevate issues following established procedures.
• Adapt to changing policies and operational requirements while maintaining established standards.

Conhecimentos

Fluent Dutch

Fluent English

Content moderation

Rational decision making

Local market knowledge

Verbal and written communication

Policy compliance awareness

Descrição da oferta de emprego

Job Overview

Are you fluent in Dutch and English, detail-oriented, and interested in helping maintain a safe and high-quality digital environment?

Position Details

We are looking for a Dutch-Speaking Content Moderator to join our team in Lisbon, Portugal. In this on-site role, you will play an important part in maintaining product and service standards on a leading e-commerce platform while using your language skills and local market knowledge to review content effectively.

What We Offer

• On-site work in Lisbon, Portugal.
• International and multicultural working environment.
• Relocation support for eligible candidates.
• Opportunity to work with a leading e-commerce platform.
• Experience in content moderation and digital platform operations.
• Opportunity to develop expertise in e-commerce products and service standards.
• Supportive environment focused on quality, safety, and professional development.
• Six-month contract position.

Key Responsibilities

• Guarantee product and service standards on the e-commerce platform.
• Review content using rational decision-making and local market expertise.
• Ensure high standards of quality when reviewing content.
• Develop and maintain expertise in e-commerce product and service standards.
• Review content within agreed latency Service Levels and quality standards.
• Ensure policy and legal compliance, as well as the safety of content uploaded to the platform.
• Identify and elevate issues following established procedures.
• Adapt to changing policies and operational requirements while maintaining established standards.

Requirements

• Fluent Dutch and English proficiency.
• Strong content moderation skills.
• Demonstrated rational decision-making abilities.
• Understanding of local market nuances.
• Strong verbal and written communication skills.
• Ability to ensure policy and legal compliance and content safety.
• Ability to maintain high quality standards when reviewing content.
• Strong understanding of e-commerce products and service standards.
• Ability to cope with high queue volumes, particularly during peak seasons.
• Strong customer service skills and empathy.
• Flexibility to adapt to policy changes and shifting schedules while following standard operating procedures.

Working Conditions

• On-site position in Lisbon, Portugal.
• Rotational shifts.
• 24/7 coverage from Monday to Sunday.
• Two rotational days off per week.
• Relocation support provided for eligible candidates.
• Six-month contract.
• Work within an e-commerce environment focused on content quality, policy compliance, and platform safety.

Ready to Shape the Digital World?

If you speak Dutch and English, have strong attention to detail, and want to build your career in content moderation and e-commerce, this could be your next opportunity in Lisbon.

Join an international team, use your language skills in a meaningful way, and help maintain the quality, safety, and standards of a leading digital platform.