Cloud & DevOps Production Support Engineer

Decskill

Lisboa

On-site

EUR 60,000 - 90,000

Full time

38 hours ago

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Job summary

Decskill, Lisbon, is seeking a DevOps & Cloud Application Production Support specialist to join a growing team in a banking environment. You will provide L1/L2 production support, manage incidents within SLAs, and perform log analysis and troubleshooting.

The role requires 5+ years in IT Operations, 2+ years cloud, hands-on with Ansible, Docker, Kubernetes, Terraform, and CI (Jenkins). Experience with Dynatrace, IBM Cloud/AWS/Azure, and ITIL practices is valued; 24/7 shifts and on-call rotations

Qualifications

5+ years of experience in IT Operations or Software Engineering.
2+ years of hands-on Cloud experience.
2+ years of hands-on experience with Ansible and Docker.
Strong knowledge of Linux, CLI and Shell Scripting.
Experience with Python and/or Bash.
Experience with PL/SQL.
Experience with Dynatrace or similar monitoring tools.
Good knowledge of Kubernetes and Docker.
Strong knowledge of Ansible and Terraform.
Experience with Continuous Integration, particularly Jenkins.
Experience with IBM Cloud, AWS and/or Azure.
Knowledge of ITIL practices.
Strong troubleshooting and problem-solving skills.
Experience with Core Banking / Banking Operations.

Responsibilities

Provide L1/L2 Application Production Support in a banking environment.
Manage incidents and service requests within defined service levels.
Perform system, middleware and application log analysis and troubleshooting.
Monitor application services and contribute to service availability and stability.
Participate in 24/7 shifts, on-call rotations, weekends and public holidays.
Support Disaster Recovery (DR) and Live Play activities.
Perform production readiness checks and contribute to risk mitigation.
Create and maintain knowledge articles and operational documentation.
Participate in and validate Knowledge Transfer sessions.
Support and train other operations team members.
Contribute to service improvement, automation and operational efficiency.
Produce operational reports and elevate relevant risks and issues.