Client-Facing It Manager — Infrastructure & Networks - $1,200 A Month

Adentis Portugal; Viseu; Presencial; EUR 60 000 - 90 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Global impact in logistics sector

Continous training and development

Dynamic team

Resumo da oferta

A Adentis Portugal procura um líder sénior para gerir a equipa de Sys Admin (infra e aplicacional) e IT OPS 24/7, assegurando suporte diário às operações, coordenação de equipas internas e externas, e gestão de contratos e fornecedores.

As responsabilidades abrangem budget (OPEX/CAPEX), gestão de bases de dados, migrações para Cloud, melhoria de desempenho, documentação técnica e definição de KPIs alinhados com o negócio.

Qualificações

• Experiência comprovada em gestão de equipas de IT e operações 24x7.
• Capacidade de planeamento e controlo orçamental (OPEX/CAPEX).
• Proatividade na melhoria de performance e na gestão de projetos de infra e aplicações.

Responsabilidades

• Gerir a equipa de Sys Admin (infra e aplicações) e IT OPS 24/7.
• Coordenar equipas técnicas internas e terceirizadas e gerir contratos/fornecedores.
• Planeamento de budget (OPEX/CAPEX) e gestão de dados/backup.
• Conduzir migrações para Cloud e melhoria de performance de bases de dados.
• Documentação técnica atualizada e liderança em KPIs de IT.

Conhecimentos

Liderança

Gestão de equipas

Planeamento estratégico

Gestão de orçamentos

Comunicação eficaz

Resolução de problemas

Agilidade

Gestão de stakeholders

Infraestrutura IT

Cloud migration

Formação académica

BSc / MSc em Ciência da Computação

Ferramentas

Docker Containers

VMware

WSO2

ActiveMQ

Kafka

Tomcat

Zookeeper

WildFly

DB2 for Linux

Qlik Replicate

Microsoft SQL Server

Veeam

CheckMK

SAP HR integrations

AD

ServiceNow

Descrição da oferta de emprego

Descrição do cargo

Manage Sys Admin Team (infra and applicational) & IT OPS 24 / 7 to deliver support to Operations on daily basis and project management. Coordinate internal and outsourced technical teams. Contract and vendor management for related partners.

Budget management (OPEX and CAPEX). Data base management and projects coordination (regular optimization projects) Coordinate backups and restore procedures to the DB management system and to the DB's. Coordinate planned interventions defining the proper maintenance plan for IT Infra landscape Prepare and execute data copies between the environments (ex. Dev, Qua and Prod) upon request and according to the rules and procedures in place, or if inexistent according to the best practices.

Support the PSA Sines development / data team activities at the DB level, whenever necessary. Plan and prepare activities to be executed by the operations services, namely the maintenance activities of the DB management and system upgrades (virtualization Infra) Identify, validate, and report the most impacting activities advising improvement changes to increase their performance. Coordinate the team in internal projects to optimize current landscape and future migration to Cloud environments.

Work together thr local, regional, and global teams in projects with clean up proposals like Archiving Process from a database, jobs, and backups routines. Lead the analysis of integration and architectural needs for new solutions and maintenance of existing ones. Maintain the overall documentation in for the main layers of applicational, infra, networking and equipment. Manage the life cycle and inventory management.

Foster internal people development and team growth throughout leadership by example and maintaining the IDP – Individual Development Plans updated an in line with team KPIs. Establish and maintain internal controls and routines (weekly meetings, shift reports, monthly presentations, and tickets controls) to implement a customer facing strategy to strength stakeholders and customers partnership. Provide guidance and leadership in the daily basis 24x7 OPS activities.

Define clear team goals, delegating tasks and setting deadlines in line with IT department. Manage and control all IT support daily activities as a service. Guarantee L0 (Catch and Dispatch) will be daily-basis operations as critical to address business incidents and small enhancements. Make sure L1 (24x7 scope of work) will be immediately addressed following OLA (Operational Level Agreement) and SLA (Service Level Agreement) defined by process criticality.

Job role function (mission) Integrated into the PSA Sines Information Technology Department, this role requires a proactive professional committed to develop and leverage their leadership and technological capabilities.- Overall responsibility of applicational, ICT infrastructure, automation and integration areas with strategic and operational approach.- Work with local IT team and service management consulting team in the coordination of incidents / problems resolution.- Work with local, regional and global teams to avoid business disruption in critical systems acting as the crisis manager.- Manage PSA Sines projects and daily operations in line with OPS, ENG and Automation to maintain, optimize and guarantee high levels of productivity.- Manage and deploy the Master Plan for applicational, DB, Integrations, Automation and correlated infra to develop and optimize the end-to-end area.- Perform risk assessments and risk management processes.- Collaborate with internal and external audits.- Elaborate SOW (Scope of Works) and the entire procurement process including PR creation and invoicing process flow.- Provide reports on IT change management processes to the local board of directors, global IT and business stakeholders.- Support the Head of IT in strategic planning and acquiring the correct technology against best-in-class market solutions.- Perform benchmarking and best practices to improve the area.- Work together with Cybersecurity team to ensure protection to productive environment.- Overall responsibility and accountability for budget analysis and OPEX / CAPEX exercise composition.

Desired Profile

Learning agility to design, maintain and optimize applicational an correlated infrastructure in the following technologies :

• VMWare
• Docker Containers
• WSO2, ActiveMQ, Kafka, Tomcat, Zookeeper
• Wildfly
• DB2 for Linux
• Qlik Replicate
• Microsoft (SQL Servers, Office, Windows)
• HPE Servers, 3PAR, SAN switch
• Veeam Backup Servers
• SAP HR integrations
• Data center maintenance (UPS, control systems)
• AD
• Project management for applicational, infrastructure and integration projects.
• Experience in Outsystems, Database Modeling, SQL Server, SOAP, Middleware solutions and implementations.
• PMI Methodology.
• Scrum Methodology (Nice to have)
• ITIL applied to ITSM – Service Now
• Monitoring systems (CheckMK)Experience in team management / leading role.
• Manage Information Systems and Data Security
• Evaluate the strategic role of Information Systems
• Define business process models and information flows
• Facilitate organizational strategy definition and select related IT systems
• Align business needs with technological opportunities
• Define project objectives and organization
• Define team KPIs and ensure achievement of objectives
• Good problem-solving, analysis capability and investigation mindset.
• Strategic thinking and capability of operationalizing daily basis tasks and hands‑on approach.
• Teamwork and collaboration skills.
• Excellent communication and interpersonal skills.
• Responsibility, accountability, Integrity, and Reliability.
• Agility and ability on fast response and resolution time.
• Customer centricity and service mindset.
• Excellent communication and leadership skills.
• Organizational and time‑management skills.
• High ability on managing leadership and stakeholders in local, regional and global layers.
• Desired University degree in Computer Science, BSc / MSc or proven learning agility on applicational, DB and system administration.
• Related certifications.

What we offer

We offer : Global impact in the logistics sector Continuous training and development A dynamic and collaborative team J-18808-Ljbffr