Change Management Agent

Inetum; Lisboa; Presencial; EUR 18 000 - 28 000; Tempo integral

Resumo da oferta

Inetum is a European leader in digital services, seeking to transform and modernize KYC and AML reporting by replacing legacy processes with a scalable, automated solution. The role focuses on developing and delivering training, preparing users for adoption, and guiding change across the transformation team.

The successful candidate will possess strong communication and leadership skills, experience in training or change management, and fluent English.

Qualificações

• Junior profile with strong communication and leadership.
• Experience in training, onboarding or change management is valued.
• Experience in banking, KYC or financial services is a plus.
• Fluent English (mandatory).

Responsabilidades

• Develop and support training initiatives.
• Prepare users for the adoption of the new tool.
• Manage resistance to change.
• Identify the needs of the target audience.
• Collect user feedback and communicate it to the transformation team.
• Support the deployment of training plans.
• Explain how processes were previously executed, how the new tool will work, and the benefits of its adoption.
• Ensure effective user onboarding.

Conhecimentos

Communication

Leadership

Change management

Banking/KYC knowledge

Descrição da oferta de emprego

Inetum is a European leader in digital services, supporting organizations as they navigate continuous technological change. The company helps clients accelerate their digital transformation through a broad portfolio that includes consulting, application services, digital engineering, cloud, cybersecurity, platforms, and infrastructure services.

This project aims to transform and modernize the KYC (Know Your Customer) and AML (Anti-Money Laundering) reporting ecosystem by replacing legacy, Excel-based processes with a scalable, automated, and data-driven reporting solution.

Responsibilities

• Develop and support training initiatives.
• Prepare users for the adoption of the new tool.
• Manage resistance to change.
• Identify the needs of the target audience.
• Collect user feedback and communicate it to the transformation team.
• Support the deployment of training plans.
• Explain how processes were previously executed, how the new tool will work, and the benefits of its adoption.
• Ensure effective user onboarding.

Requirements

• Junior profile.
• Strong communication and leadership skills.
• Ability to transfer knowledge and influence users.
• Experience in training, onboarding, or change management is highly valued.
• Experience in banking, KYC, or financial services is a plus.
• Fluent English (mandatory). Written and spoken proficiency is required.