CES Nutritionist - English Speaker

Nestle; Braga; Presencial; EUR 20 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Flexible working environment

Competitive salary and annual bonus

Career progression and international

Resumo da oferta

Nestlé’s Nestlé Business Solutions (NBS) is seeking a Nutrition Customer Advisor to support Nestlé clients with nutrition guidance and product information. This 100% remote role requires rotative shifts between 8h and 18h, Monday to Friday, and strong English communication.

You will work from Portugal with autonomy, delivering accurate nutrition advice and helping build knowledge resources for the team. We offer a diverse, global environment with flexible working, ongoing training and clear

Qualificações

• Bachelor's degree in Nutrition, Dietetics, Life Science or Food Science.
• 1+ year advising clients on nutrition and meal planning.
• Strong written and spoken English.
• Experience in customer relations is a plus.
• Excellent communication and problem solving.
• Autonomous, detail oriented, and able to work remotely.
• Willingness to learn new tools and technologies.

Responsabilidades

• Respond to customer queries by phone and written channels promptly and accurately.
• Provide nutrition information related to Nestlé products.
• Counsel on healthy eating and dietary considerations for adults and children.
• Follow up with customers to ensure issues are resolved.
• Be an ambassador for the Nestlé brands and products.
• Inform customers about new products, features and campaigns.
• Gather feedback and help build a FAQs knowledge base.
• Collaborate with market stakeholders to support business decisions.
• Ensure Nestlé CES Standard Instructions for consumer complaints handling are followed.
• Redirect questions to appropriate stakeholders when needed.

Conhecimentos

Advanced English

Communication skills

Problem solving

Multi-tasking

Attention to detail

Autonomous remote work

Formação académica

Bachelor's degree in Nutrition

Descrição da oferta de emprego

Position Snapshot

Location: Remote (Portugal)

Company: Nestlé Business Solutions (NBS)

100% remote: 5 days a week - Monday to Friday - Rotative shifts (between 8h to 18h)

Languages: Fluent in English

About us

Nestlé Business Solutions (NBS) is at the heart of the Nestlé Group . We provide Supply Chain, Financial, HR, Digital & Social Media, CRM and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about digital innovation and driving continuous improvement processes with colleagues across the world.

We are looking for talents who are eager to learn, team player, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment.

**If this describes you and you are looking to join a business where you can really add value, it is time to consider joining NBS!**

At Nestlé Business Solutions (NBS), diversity and inclusion are core values. If you have any special needs, count on us to adapt your position.

A day in the life of...

• Respond to customer queries phone and written channels in a timely and accurate way
• Provide and clarify information to the Nestlé clients regarding the nutrition of the Nestlé goods
• Offer counselling and suggestions of positive alterations in nutrition and dietary restrictions of the consumers and their children or babies
• Follow up with customers to ensure their issues are resolved
• Treat serious and sensitive consumer contacts following the specific guidelines
• Behave as an ambassador for our brands and product
• Inform customers about new product, functionalities and campaigns, if any
• Gather consumers' feedback and complete a FAQ database and a knowledge-based documents
• Build a relationship with the stakeholders from the market, providing them information regarding health and nutrition topics to support business decision making
• Ensures Nestlé CES Standard Instructions on Consumer Complaints Handling process is handled appropriately and in a timely manner
• Redirect consumers questions to appropriate stakeholders in case of impossibility in providing an answer

What will make you successful

• Advanced Written and Spoken Knowledge in English
• Bachelor’s degree on Nutrition/Dietetics, Life Science, Food science, or similar
• 1 year+ Experience advising clients to make good food intake choices and meal planning
• Baby and adult nutrition knowledge (steps for baby and diet intake for adult)
• You have a first experience in customer relations
• Excellent communication and problem-solving skills
• Capable of Multi-tasking and being autonomous while working remotely
• Attention to details, flexible and willing to learn new ways of work and technologies

What we offer

Here at NBS we care about our Talents and we continuously work to have our teams engaged and our people achieving their best professional performance, without forgetting personal development and work-life balance. Joining us will bring you:

• Development of expertise in Nestlé’s Shared Solutions Business
• Immersion in a culturally diverse team
• Local and international exposure
• Flexible working environment
• Engagement and wellbeing activities
• Competitive salary and annual bonus according to your performance
• Meal allowance card
• Flex Benefits - at NBS you can choose what benefits are more suitable for you
• Make part of the Nestlé Club and get discount in several partners
• Free coffee (and good coffee) at the office
• Shop with special discounts for employees
• Company equipment according to professional needs
• Medical support available at the office
• E-learning courses and training program to get you where you aim to be
• Career progression and possibilities for international career