CC Expert - English Speaking

Marley Spoon; Lisboa; Híbrido; EUR 21 000 - 26 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid work policy

Annual leave growth

Training days

Private health insurance

Food allowance

Employee assistance

Resumo da oferta

Marley Spoon is seeking a Customer Care Expert to support our English-speaking customers from Lisbon. You will be a key contact across phone, email, chat and social media, delivering friendly and solution-focused support.

Work closely with our Lisbon team to reflect the Marley Spoon experience—supportive, efficient, and customer-focused, with opportunities to drive proactive care and customer satisfaction.

Qualificações

• Fluent English is required.
• Strong written and verbal communication skills.
• Detail-oriented with a hands-on approach to problem solving.
• Curious, eager to learn, and quick to apply new knowledge.

Responsabilidades

• Serve as main contact for English-speaking customers across phone, email, chat and social media.
• Provide timely, thoughtful support and resolve questions.
• Make outbound calls to engage and strengthen relationships.
• Contribute ideas to improve proactive care.
• Own projects from planning through execution and reporting.

Conhecimentos

Fluent English

Written communication

Verbal communication

Customer empathy

Problem solving

Descrição da oferta de emprego

About Marley Spoon

At Marley Spoon, we’re passionate about making weeknight cooking easier and more enjoyable. We deliver delicious meal kits with fresh, pre-portioned ingredients and easy-to-follow recipes directly to our customers’ doors.

About Marley Spoon

At Marley Spoon, we’re passionate about making weeknight cooking easier and more enjoyable. We deliver delicious meal kits with fresh, pre-portioned ingredients and easy-to-follow recipes directly to our customers’ doors.

We’re a global team united by a love of food and a commitment to creating great customer experiences.

About The Role

We’re looking for a Customer Care Expert to support our English-speaking customers. In this role, you’ll be a key point of contact for our community, helping customers through a variety of channels while delivering friendly, effective, and solution-focused support.

You’ll work closely with our Lisbon team to ensure every interaction reflects the Marley Spoon experience - supportive, efficient, and customer-focused.

What You’ll Do

• Serve as the primary point of contact for English-speaking customers across phone, email, chat, and social media
• Provide timely, thoughtful support while resolving customer questions and issues
• Make outbound calls to engage with customers and help strengthen long-term relationships
• Contribute ideas and feedback to help improve our proactive customer care approach
• Take ownership of projects from planning through execution and reporting

What We’re Looking For

• Fluent English (required)
• Flexibility to work varying shifts, including early, late, or overnight schedules
• Strong written and verbal communication skills
• A genuine passion for helping customers and improving their experience
• Detail-oriented with a hands-on approach to problem solving
• Curious, eager to learn, and comfortable applying new knowledge quickly
• Passion for food is a plus

Benefits

• Hybrid work policy (remote + office).
• 22 annual leave days +2 days extra days for every year of tenure (up to 6).
• 5 training days per year.
• Private health insurance provided by Tranquilidade.
• Food allowance of 7.62€/worked day under by Coverflex.
• 24/7 confidential employee assistance program.