Car Rental Service Advisor (French C2)

Business Intelligence Sales Consultants; Labruge; On-site; EUR 9,500 - 13,000; Full time

Benefits offered by this job

Meal allowance (per day)

International environment

Job summary

Business Intelligence Sales Consultants in Porto, Portugal, is hiring for a customer support role within a leading international car subscription and rental service. The position is on-site with a 6-month contract and potential extension, supporting bookings, billing inquiries, and data entry in internal systems.

Join a fast-paced, multicultural team and develop skills in customer experience and operations.

Qualifications

• French C2 level is mandatory.
• 1+ years in contact centre or customer service is preferred.
• Strong communication and interpersonal skills are required.
• Customer-oriented mindset with problem-solving attitude.
• Ability to multitask and manage time effectively.
• Comfortable with rotational shifts in a fast-paced environment.

Responsibilities

• Provide professional and empathetic customer support via phone and email.
• Manage car rental bookings, modifications, and cancellations.
• Assist customers with billing, payments, and account-related inquiries.
• Guide users through available rental options and service modalities.
• Support onboarding of new customers by collecting and entering data into internal systems.
• Identify customer needs and proactively suggest suitable solutions.
• Ensure timely handling of requests while maintaining high-quality service standards.
• Contribute to a strong and positive brand experience.

Skills

French C2 level

Strong communication

Interpersonal skills

Customer service experience

Multitasking

Rotational shifts

Hospitality experience (nice to have)

Job description

About The Project

Join a leading international car subscription and rental service operating in over 70 countries and territories, shaping the future of flexible mobility.

Porto, Portugal | On-site

Start date: 24/09/2026 and 08/10/2026

Key Responsibilities

• Provide professional and empathetic customer support via phone and email
• Manage car rental bookings, modifications, and cancellations
• Assist customers with billing, payments, and account-related inquiries
• Guide users through available rental options and service modalities
• Support onboarding of new customers by collecting and entering data into internal systems
• Identify customer needs and proactively suggest suitable solutions
• Ensure timely handling of requests while maintaining high-quality service standards
• Contribute to a strong and positive brand experience

Your Profile

• French C2 level (mandatory)
• Strong communication and interpersonal skills
• 1+ years of Previous Contact Centre or Customer Service experience (preferred).
• Customer-oriented mindset with a problem-solving attitude
• Ability to multitask and manage time effectively
• Comfortable working in rotational shifts and a fast-paced environment
• Previous experience in customer support or hospitality is a plus, but not required

What's in It for You

• 6-month contract with potential continuation
• Competitive compensation package:
  • €1000 gross/month (paid over 14 months)
  • €7.63 net meal allowance per working day
• International, multicultural working environment
• Exposure to a leading mobility and rental car industry player
• Career development in customer experience and operations

Working Schedule

• Monday – Friday: 08:00 – 19:00 (rotational shifts)
• Saturday&Sunday are off

Selection Process

• Application submission
• CV validation
• Online assessments
• First interview
• Client interview (if required)
• Final offer
• Onboarding