Capacity Planning - Regional Business Partner for EEMEA

MasterCard; Lisboa; Presencial; EUR 60 000 - 90 000; Tempo integral

Resumo da oferta

Mastercard seeks a Capacity Planning - Regional Business Partner for EEMEA to partner with regional Product, Sales, Client Services and Finance teams. You will lead analysis of capacity requirements, align stakeholders, and drive efficiency with data-driven plans and improvements.

Ideal candidates combine strategic consultancy with hands-on experience in capacity planning, advanced analytics, and strong communication skills to influence senior leaders across the Services organization.

Qualificações

• Strong academic foundation with practical consultancy experience.
• Proven track record in capacity planning or data-driven processes.
• Ability to translate data insights into strategic actions.
• Business acumen and a consulting mindset.

Responsabilidades

• Partner with regional teams to align capacity with forecasts.
• Analyze capacity drivers, market trends and operational needs.
• Develop and implement optimization plans for resource use.
• Define KPIs and provide senior leadership with actionable insights.
• Drive continuous improvement in planning tools and methods.

Conhecimentos

Strategy consulting

Capacity planning

Data analysis

Cross-functional collaboration

Leadership

Stakeholder communication

Excel

Alteryx

Power BI

Tableau

Ferramentas

Excel

Alteryx

Airtable

Power BI

Tableau

Descrição da oferta de emprego

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary Capacity Planning - Regional Business Partner for EEMEA Overview

Mastercard Services is a strategic growth engine, delivering differentiated, data-driven solutions that help clients scale and succeed globally. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. Centered on data-driven technologies and innovation, these services include consulting, loyalty and marketing programs, test-and-learn business experimentation, and data-driven information and risk management services. While specializing in the payments industry, Mastercard Data & Services also works closely with major retailers, airlines, and other enterprises, leveraging data and insights garnered from within and beyond its network. Within Mastercard’s Services organization, the Client Services (CS) organization is responsible for delivering our various products and solutions to clients. The Client Services Strategy and Operations group (S&O) aims at constantly improving the overall efficiency of Client Services, delivering key insights and enabling efficiencies.

Role

• Partner with Regional Product, Sales, Client Services and Finance teams across regional markets, having impact and exposure on strategic decisions of senior stakeholders across the Services business.
• Lead the analysis of current and future capacity requirements based on capacity drivers, business forecasts, market trends, and operational demands.
• Orchestrate end to end decision workflows, enabling full alignment between all stakeholders.
• Collaborate with cross-functional teams to assess capacity constraints, identify opportunities for improvement, and develop actionable plans to optimize resource utilization.
• Establish and maintain performance metrics and KPIs to enable a strategic review of capacity utilization, efficiency, and effectiveness.
• Provide strategic guidance and recommendations to senior leadership on resource allocation, investment decisions, and capacity expansion initiatives.
• Foster a culture of accountability, innovation, and collaboration within the capacity planning function and across the organization.
• Drive continuous improvement initiatives to enhance capacity planning processes, tools, and methodologies.
• Leading cross-functional stakeholders, fostering a culture of strategic thinking and operational excellence.

Essential skills and experience

• Strong academic foundation combined with practical experience in strategic consultancy
• Proven track record of success in developing and implementing capacity planning strategies or advanced data driven processes in complex, fast-paced environments.
• Strong analytical skills with the ability to translate data insights into actionable recommendations and strategic initiatives.
• Strong business acumen and consulting mindset
• Excellent leadership and interpersonal skills, with the ability to effectively communicate and collaborate with stakeholders at all levels of the organization.
• Key team player mindset, and ability partner within a cross-functional team
• Expert on excel, and at ease with data, knowledge of Alteryx, Airtable, Power-Bi or Tableau being a strong plus.
• Demonstrated ability to drive results, manage multiple priorities, and thrive in a dynamic, evolving environment.
• Experience in professional services organizations would be a plus.

Key Words

Strategy Consulting, Management Consultant Corporate Security Responsibility

Security Policy

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Everyone wants easier ways to pay; we invent them. Checkout lines are slow; we speed them along. Merchants want more sales; we give them data and insights. People need financial access; we connect them. Corporate purchasing is complicated; we make it simple. Commuters are busy; we speed them on their way. Governments need greater efficiencies; we help create them. Small businesses are virtual; we give them access to a world of buyers. Retailers want to fight fraud; we provide the tools.