Strategy & Operations - Manager

MasterCard; Lisboa; Presencial; EUR 65 000 - 90 000; Tempo integral

Resumo da oferta

Mastercard is seeking a Strategy & Operations Manager to drive market intelligence, competitive insights, and strategic growth initiatives across geographies and products.

You will partner with Product, GTM, Engineering and leadership to translate insights into actionable roadmaps and investment priorities, while building a scalable Market Intelligence CoE and structured VoC program.

Qualificações

• 5+ years of consulting experience or equivalent in strategy roles.
• Strong analytical and problem-solving skills with business acumen.
• Proven ability to lead complex, cross-functional initiatives.

Responsabilidades

• Develop and scale a Market Intelligence CoE and associated tools and frameworks.
• Conduct market, competitive, and ecosystem analysis to inform strategy.
• Translate customer and market insights into product roadmaps and investment priorities.
• Collaborate with Product, GTM, Engineering and Leadership to drive execution.

Conhecimentos

Consulting experience

Analytical thinking

Project leadership

Global collaboration

Insight development

Clear communication

Descrição da oferta de emprego

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary Strategy & Operations - Manager

Mastercard’s Services organization is a key growth engine, delivering data-driven insights, analytics, and AI-powered solutions that enable clients to make smarter decisions and achieve better outcomes. Within Services, the Business & Market Insights (BMI) organization builds and commercializes analytics, experimentation, and decisioning products across financial and non-financial industries. We are driving the next evolution of Advanced Analytics by scaling insight-led decision making across our business. This rolewithin Strategy & Operationswillplay a core role insupportinga unifiedview of market dynamics, competitive positioning, and customer needs to shape strategy and accelerate growth. The Market & Customer IntelligenceManagerwill partner closely with Product, GTM, Engineering, and Leadership teams to ensure thatmarket signals, customer insights, and competitive intelligence are systematically translated into clear actionsthat inform product roadmaps, investment priorities, and commercialstrategy. RoleDesign and support a structured Voice of Customer (VoC) program, integrating input from customers, partners, and internal stakeholders, and synthesizing insights into clear, actionable themes. Conduct market research to identify emerging trends, customer pain points, and competitive opportunities. Evaluate potential areas for partnerships and / or acquisition based on Advanced Analytics’ strategic priorities Develop strategy presentations and memos for executives Cross functional collaboration across AA and the Services organization to drive key initiatives. Develop a deep understanding of the Advanced Analytics business line across geographies and products. Contribute to the development and scaling of a Market IntelligenceCoE, including frameworks, tools, and best practices across Advanced Analytics. Conduct structured industry, competitor, and ecosystem analysis to inform strategy,identifydifferentiation, and generate consistent, scalable insights across programs and regions. Monitor and synthesize consumer, competitive, regulatory, and macroeconomic trends, developing forward-looking perspectives on market evolution, risks, and emerging technologies. Identifywhite space opportunities, emerging customer needs, and underserved segments to support TAM expansion, new use cases, and growth initiatives. Act as a connector between market intelligence and execution teams, ensuring alignment on priorities and driving insight-led decision making.

All about you

• 5+ years of consulting experience at a leading consulting firm and/or internal strategy units
• Exemplary analytical and problem-solving skills and business acumen; seasoned in identifying the most critical aspects of a problem and handling ambiguity
• Demonstrated ability to lead company-wide complex projects from start to finish, effectively driving forward project plans and leveraging stakeholder management and influencing skills
• Experience working with large global clients or at global organizations, with a proven track record of building long-lasting relationships with key stakeholders across the globe
• Able tocontribute to the development ofinsight capabilities, programs, oranalytical frameworkspreferred.
• Analytical mindset with the ability to synthesize data from multiple sources (quantitative and qualitative) intocompellingnarratives.
• Strong communicationskills, with the ability to simplify complextopics fora range ofaudiences.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Everyone wants easier ways to pay; we invent them. Checkout lines are slow; we speed them along. Merchants want more sales; we give them data and insights. People need financial access; we connect them. Corporate purchasing is complicated; we make it simple. Commuters are busy; we speed them on their way. Governments need greater efficiencies; we help create them. Small businesses are virtual; we give them access to a world of buyers. Retailers want to fight fraud; we provide the tools.