CAD & PDM Application Support Engineer (m/f/d)

Zoi; Lisboa; Remote; EUR 55,000 - 85,000; Full time

Benefits offered by this job

Bonus models

Learning time (20%)

Training & certs

Flexible hours

AI tools access

Childcare support

Free Friday lunch

Job summary

Zoi is expanding across Europe, seeking IT professionals to manage Product Data Management servers, CAD tools, and enterprise infrastructure. You will provide tier-1/2 support and maintain Catia environments for leading clients, with remote-friendly policies.

Fluent English is required and German or other languages are a plus. Enjoy flexible hours, opportunities for certification, and a culture that rewards learning and innovation at scale.

Qualifications

• Experience supporting PDM systems, engineering software environments, or application management.
• Fluent in English; German or other languages are a plus.
• Strong troubleshooting and tier-1/tier-2 support experience.

Responsibilities

• Manage and maintain PDM servers, core applications, and PDE domain infrastructure for clients like Kärcher.
• Provide tier-1 and tier-2 application support to resolve operational issues and ensure high availability.
• Maintain and support vendor tools including Seal (Plossys & DDD) and CAD/drawing converters.
• Provide specialized CAD environment support, including Catia installations and configuration.
• Apply service packs, patches, and hotfixes for application maintenance.
• Manage CAD environments, Windows Shares, and Flex+ licensing software.

Skills

PDM systems

CAD software

CATIA

Windows Server

Application support

Tools

Seal (Plossys & DDD)

Flex+ licensing

Job description

YOUR BRILLIANT FUTURE IN TECH IS NOW

Welcome to the world of Zoi! We transform manufacturing and retail enterprises through AI-first strategies that deliver measurable business value. We don't just advise: we implement, operate, and scale solutions that turn AI adoption into competitive advantage.

YOUR BRILLIANT FUTURE IN TECH IS NOW

Welcome to the world of Zoi! We transform manufacturing and retail enterprises through AI-first strategies that deliver measurable business value. We don't just advise: we implement, operate, and scale solutions that turn AI adoption into competitive advantage.
We are expanding our European teams in Stuttgart, Berlin, Cologne, Lisbon, Barcelona, Figueres, Sevilla and Las Palmas. We are also looking for support at our international locations in Mexico City, and Ho Chi Minh City. Just choose your favorite Zoi city! Travel between our locations is possible.

What You Do

• Manage and maintain Product Data Management (PDM) servers, core applications, and enterprise infrastructure within the Product Design & Engineering (PDE) domain for leading clients like Kärcher.
• Provide tier-1 and tier-2 application support to resolve operational issues and ensure high availability.
• Maintain and support vendor tools—including Seal (Plossys & DDD) and various CAD/engineering drawing converters.
• Provide specialized application support for CAD environments, including Catia installations and configuration.
• Execute application maintenance by applying service packs, patches, and hotfixes.
• Manage CAD environments, Windows Shares, and Flex+ licensing software.

Who You Are

• Passionate about IT applications, CAD software, and technical infrastructure support.
• Experienced in supporting PDM systems, engineering software environments, or application management.
• Proficient in tier-1/tier-2 application support, server maintenance, and system updates.
• Familiar with Catia, CAD tools, Flex+, Windows Share environments, or similar engineering tools.
• A collaborative team player with a problem-solving mindset and a structured approach to troubleshooting.
• Fluent in English with strong communication skills (German or other languages are a plus).

Do you like to be surrounded by brilliant minds? Awesome. At Zoi, you become part of our community of tech enthusiasts and develop your full potential. Create fresh ideas and shape the digital transformation of our enterprise customers sustainably.

• GOOD WORK SHOULD BE REWARDED, which is why we offer various bonus models at our company
• TIME IS WISDOM, 20 % of your working time is available for experimenting and education
• SKILL YOURSELF UP, Zoi can only be as good as you are. That’s why we value constant training and development
• BE FREE thanks to our absolutely flexible working hours and work remotely from any of our locations
• LEVERAGE AI POWER with access to cutting-edge AI technologies, to automate tasks, gain insights, and innovate
• DEVELOP YOURSELF with our individual certification and training plan
• FAMILY COMES FIRST, rely on our financial support for childcare
• REFUEL at our regular free Friday lunch

Zoi is an equal opportunity employer, we're committed to helping you do your best work. Our promise is to champion diversity, build an inclusive culture and do our part to create a more equitable professional landscape.