Business Development Representative - UKI

Zendesk, Inc.; Lisboa; Hybrid; EUR 20,000 - 36,000; Full time

Job summary

Zendesk, Inc. in Lisbon seeks a motivated Sales Development professional to drive new business. You will manage an outbound pipeline, source leads via social tools, and collaborate with Account Executives to exceed targets.

The role thrives in a fast-paced SaaS environment, requires a native English speaker, and offers a hybrid work model in Lisbon with potential growth in a dynamic team.

Qualifications

• A minimum of 6 months of experience in a Sales related environment.
• Bachelor’s or Master’s degree is preferable.
• Excellent written and verbal communication skills.
• Native English speaker; other languages could be a plus.

Responsibilities

• Run a busy outbound pipeline of leads and provide top class customer experience.
• Generate high-value pipeline through strategic prospecting into startups, unicorns and enterprise businesses.
• Collaborate with Account Executives to achieve shared goals and exceed targets.
• Use social tools to source new leads and build relationships with customers.

Skills

Sales experience

Prospecting

Outbound sales

Communication

Native English

Education

Bachelor’s degree

Master’s degree

Tools

Sales Navigator

Zoom

Job description

Sales Development is the sales & talent pipeline driving the EMEA business. At Zendesk, we provide the best sales training ground that enables you to enhance your skillset and accelerate your career trajectory. We focus on recruiting and inspiring high potential talent and coaching for sales excellence. Sales Development is the start of an incredible career journey in sales and is an integral part of the continued success and growth of Zendesk across EMEA. We are looking for exceptional sales talent that will play a key role in driving new business for our sales organisation. Zendesk is the world’s leading Customer Support Platform and we are growing our EMEA business incredibly fast on the back of the success and value our suite of products deliver for our customers. This is a great opportunity to join a team of incredibly talented, ambitious and fun sales professionals who embody Zendesk’s unique culture.

The ideal candidate will have a proven track record of overachieving in a fast‑paced dynamic environment. You will be a key team member of the sales team, driving new business and delivering on the strategy for your region. Run a busy outbound pipeline of leads and provide top class customer experience. Use innovative prospecting into both cold accounts as well as into new groups and divisions of existing Zendesk customers. Generate high‑value pipeline through both strategic and targeted prospecting into start‑ups and unicorn, or enterprise businesses. Show creativity and flourish naturally in a Zen environment, actively source new leads through the use of social tools. We want your brains! Just not literally. Be motivated to overachieve on targets and metrics. Be the face of the brand, 100% focussed on building an outstanding customer experience. You have Native English speaker, other languages could be a plus.

A minimum of 6 months of experience in a Sales related environment. Passion to kick‑start or continue a career in consultative sales. Solid business experience (SaaS sales preferred), curious and customer‑centric. A “Can Do” / “Winner” attitude, with a hunger and ‘self‑starter’ commitment to overachieve and succeed. You collaborate well with others, including Account Executives, to achieve shared goals. You’re motivated to exceed goals and benchmarks. We’re hiring someone who thrives speaking to customers first hand—if you love dialing, handling objections, and turning cold calls into pipeline, this role is for you. Excellent written and verbal communication skills. Bachelor’s or Master’s degree is preferable.

Availability to work weekly in a hybrid model: Lisbon office 3 days a week Office days are Tuesday, Wednesday and Thursday from 9am to 6pm.

Quality leadership team dedicated to you, your development and your success. Experienced and top performing peer or ‘buddy’ dedicated to showing you the ropes. Flexibility to work between home and office with everything you need to be successful in either location (MacBook, home office desk/chair allowance, Sales Navigator, Zoom etc).

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in‑office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.

We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre‑employment testing, or otherwise participate in the employee selection process, please send an e‑mail to [e-mail] with your specific accommodation request.

Zendesk is on a mission to simplify the complexity of business and make it easy for companies and customers to create connections. Our customer experience software unlocks the power of billions of interactions, enabling businesses to build rich, meaningful relationships with their customers.

What’s it like to work here? Our offices reflect the global cities we call home, and have spaces for collaboration, quiet, and events. With our hybrid approach, you’ll experience flexibility and connection, collaboration, and learning with your team.