Business Analyst with French

Hexa Consulting; Porto; Remote; EUR 30,000 - 45,000; Full time

Job summary

A leading IT consulting firm in Porto is seeking a Business Analyst to enhance user access management processes. This role requires advanced Excel skills and fluency in French for effective communication. Candidates should have strong problem-solving abilities and a commitment to maintaining high standards in a remote-friendly environment. The position offers the opportunity to work in a dynamic and collaborative team while ensuring compliance with information security best practices.

Qualifications

• Advanced Excel skills needed, especially VLOOKUP and reconciliation techniques.
• Fluent in French, written and spoken for stakeholder communication.
• Strong attention to detail and commitment to high-quality work.

Responsibilities

• Create, update, and deactivate user profiles within the management platform.
• Maintain critical repositories including shared directories and application catalogs.
• Act as a liaison between IT and business stakeholders for system changes.

Skills

Excel skills (including VLOOKUP)

Experience with ServiceNow

Understanding of information security

Fluency in French

Excellent communication skills

Problem-solving skills

Autonomous work capability

Tools

ServiceNow

Active Directory

Job description

Overview

We’re looking for a Business Analyst to support a vital internal tool used for managing user access and profile configurations across multiple systems and services. This role focuses on maintaining data integrity, ensuring compliance, and optimizing user onboarding/offboarding processes within a high-volume, multi-stakeholder environment. You’ll be a key player in driving operational excellence, helping teams navigate and adapt to organizational changes while safeguarding security best practices.

Responsibilities

• Create, update, and deactivate user profiles and access configurations within the request management platform.


• Implement profile updates following internal reorganizations and structural changes.


• Ensure business profile alignment with internal policies and compliance frameworks.


• Maintain critical repositories, including shared directories, application catalogs, email inboxes, and functional access points.


• Act as a liaison between IT and business stakeholders, gathering and clarifying requirements for system changes.


• Participate in troubleshooting, quality control, and improvement initiatives across the access management process.

Qualifications

• Advanced Excel skills (including VLOOKUP and data reconciliation techniques).


• Experience with ServiceNow (as an advanced user or functional administrator).


• Strong understanding of information security and access control best practices.


• Fluency in French (spoken and written) – essential for stakeholder communication and documentation.


• Excellent communication skills and the ability to coordinate across diverse teams.


• Strong problem-solving skills, attention to detail, and a commitment to high-quality standards.


• Comfortable working autonomously and managing time efficiently in a remote-friendly setup (Teams, shared tools, etc.).

Nice to Have

• Familiarity with Active Directory structures and permissions.


• Understanding of legal implications around shared directories and data governance.


• Experience working in Agile environments.

Details

• Seniority level: Mid-Senior level


• Employment type: Full-time


• Job function: Information Technology


• Industries: IT Services and IT Consulting