Business Analyst

VML; Faro; On-site; EUR 26,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Meal cards

Social events

Family friendly policies

Retail discounts

Job summary

VML is seeking a proactive Business Analyst to join our Delivery team in Portugal, focused on ecommerce and experience projects. You will document business needs, run workshops, and translate requirements into actionable user stories to guide cross-functional delivery.

Bringing a customer-first mindset, you’ll collaborate with stakeholders, product owners, and developers to deliver high-quality online experiences for brands at pace, in a fast-moving environment with room to grow.

Qualifications

• Experience as a Business Analyst on ecommerce/experience projects
• Experience managing client stakeholders and Product Owners/Managers
• Able to run workshops with client stakeholders
• Experience working on Content projects
• Experience working on Experience projects
• Proactive, detail-oriented team player with strong communication

Responsibilities

• Gather and document requirements and translate into user stories and acceptance criteria
• Identify and recommend options for potential solutions
• Create logical and innovative solutions to problems
• Present proposals to clients
• Work with a scrum / delivery team through go live
• Communicate with developers, testers and end users to ensure quality

Skills

Business Analysis

Ecommerce

Stakeholder Management

Requirements Gathering

Job description

Who We Are

VML is a global creative company that combines brand experience, customer experience, and commerce to create connected brandsthat drive growth. Guided by a Human First philosophy, VML is known for its innovative work for brands and consistently ranks among the world’s leading creative companies, including the WARC Creative 100.VML’s global network spans 55+ markets with principal offices in Buenos Aires, Kansas City, London, New York, São Paulo, Shanghai and Singapore.

VML is part of WPP, the trusted growth partner for the world’s leading brands. Powered by exceptional talent and our agentic marketing platform WPP Open, WPP unites cutting-edge media intelligence and data solutions, creativity, production, enterprise solutions and expert strategic counsel.

For more information, please visitwww.vml.comand follow along onLinkedIn#WeAreVML.

Business Analyst with Commerce experience required to join our Delivery team here in Portugal, on a permanent basis.

The opportunity

Working under your own initiative with required guidance and support, a Business Analyst with proven experience you will be part of the Business Analysis team and expected to take the initiative in ensuring the business needs of our client are fully documented, understood and met by the proposed solution.

What you’ll get to do

• Gather and document requirements and translate them into clear user stories and acceptance criteria that can be used and interpreted by both business and technical users. This will involve planning, running and facilitating workshops, reviewing and assessing source documentation from the customer
• Identify and recommend options for potential solutions and assess them for both technical and business suitability
• Create logical and innovative solutions to problems
• Present proposals to clients
• Work with a scrum / delivery team through to go live
• Analyse business systems in order to recommend efficiencies
• Provide estimates for analysis work and plans in conjunction with Project/Programme Managers
• Communicate and collaborate with developers, testers and a variety of end users to ensure all solutions deliver quality and customer satisfaction
• Provide training to users of a new system as required
• Plan and work flexibly to meet deadlines
• Keep up to date with technical and industry sector advances
• Maintain great client relationships at all levels of the organisation
• Maintain consistently high levels of client satisfaction and effectively escalating business critical situations to as required
• Manage situations and relationships both internally and externally

What you should have

• Experience working as a Business Analyst on ecommerce / experience projects
• Experience of managing client stakeholders and Product Owners /Manangers
• Able to run workshops with client stakeholders
• Experience working on Content projects
• Experience working on Experience projects
• Highly proactive, talented, enthusiastic, focused, eye for detail, professional. Keen to learn and to challenge for smarter ways of doing things; a team player proud of their work who wants to share it
• You like working in a fast-paced environment and are ready to inspireoutstanding online experiences for consumers and brands, no matter whatproduct, service, sector, device or channel!
• You will have a customer-first mindset, with the maturity and initiative to dowhat it takes keep our clients happy, including some working at clientlocations
• Great stakeholder management skills
• Experience of Agile software delivery
• Business Process mapping and engineering
• eCommerce and retail / brand experience
• Production of high quality user stories and acceptance criteria
• Analysis and design of systems (package integration and bespokedevelopment)
• Ability to work on your own initiative to an agreed action plan
• Strong communication skills - as this role requires a high level ofcommunication, interpersonal and presentation skills
• Strong problem solving, time management and organisational skills
• Strong commercial awareness and business acumen
• Energetic, enthusiastic with strong attention to detail

What we can offer you

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

Permanent only
We offer a great benefits package including training opportunities, medical insurance, Dental insurance, Meal cards, social events, family friendly policies, discounts with hundreds of retailers and much more.

Our culture thrives on our core values, designed for impact