BPO & Network Operations Leader

Edp Renovaveis Servicios Financieros SA; Porto; Híbrido; EUR 42 000 - 64 000; Tempo integral

Resumo da oferta

EDP in Porto is seeking a capable BPO team manager to lead and optimize customer-centric processes in a hybrid work environment. You will coordinate cross-functional units, monitor lifecycle events for network connections, and drive improvements while maintaining strong customer communication.

The role emphasizes autonomy, team leadership, and analytical acumen to enhance operational efficiency and service quality across the organization.

Qualificações

• Autonomy and accountability in decision making.
• Strong communication across units.
• Ability to work effectively as part of a team.
• Strong analytical skills.
• Experience in managing and automating BPO activities.
• Knowledge of the Network Connection process.
• Experience in team management.

Responsabilidades

• Manage the BPO team, proposing and following up on action plans whenever deviations are identified.
• Follow up on the resolution of operational requests that have an impact on customers.
• Monitor and follow up on the lifecycle of Network Connection Requests, interacting with all responsible Organisational Units.
• Manage customer expectations and follow up on processes with customers.
• Identify process improvement opportunities and follow up on their implementation.

Conhecimentos

Autonomy

Communication

Teamwork

Analytical

BPO automation

Network process

Team management

Descrição da oferta de emprego

EDP in Porto is seeking a capable BPO team manager to lead and optimize customer-centric processes in a hybrid work environment. You will coordinate cross-functional units, monitor lifecycle events for network connections, and drive improvements while maintaining strong customer communication.

The role emphasizes autonomy, team leadership, and analytical acumen to enhance operational efficiency and service quality across the organization.