Billing & Operations Analyst - Hybrid (Lisbon)

EDP Renewables; Lisboa; Híbrido; EUR 40 000 - 64 000; Tempo integral

Resumo da oferta

EDP Renewables in Lisbon, a hybrid full-time role, seeks a Billing Operations Specialist to oversee and coordinate billing for network access and related services, ensuring regulatory compliance and service levels. You will drive process improvements, support system enhancements, and track KPIs with dashboards.

You will also manage BPO activities to ensure efficient outsourced workloads and collaborate with internal and external stakeholders in a fast-paced energy environment.

Qualificações

• Master’s degree in Management, Engineering, or related field.
• Up to 4 years of professional experience.
• Knowledge of managing, optimizing, and controlling operational processes using automation and artificial intelligence.
• Experience or knowledge in defining functional requirements and conducting acceptance, improvement, and validation tests for information systems.
• Knowledge of implementing and monitoring KPIs and dashboards.
• Strong MS Office proficiency, especially Excel and Power BI.

Responsabilidades

• Ensure billing of network access for electricity retailers and guarantee the billing of services, as well as the processing of service quality compensations.
• Monitor the billing process, ensuring compliance with SLAs and applicable regulations.
• Define and optimize processes, including functional specification and acceptance testing of support systems.
• Implement performance indicators (KPIs) and dashboards for activity monitoring and reporting.
• Manage BPO activities, ensuring adherence to procedures, quality standards, and operational efficiency.

Conhecimentos

MS Office proficiency

Stakeholder coordination

Analytical thinking

Attention to detail

Independent work

Formação académica

Master’s degree in Management, Engineering, or related field

Ferramentas

Power BI

Excel

SAP

Automation software

Descrição da oferta de emprego

EDP Renewables in Lisbon, a hybrid full-time role, seeks a Billing Operations Specialist to oversee and coordinate billing for network access and related services, ensuring regulatory compliance and service levels. You will drive process improvements, support system enhancements, and track KPIs with dashboards.

You will also manage BPO activities to ensure efficient outsourced workloads and collaborate with internal and external stakeholders in a fast-paced energy environment.